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Customer Service | Small Business Management

7 Things Most Customers Won’t Tell You – Unless You Ask

ByPatricia Lotich, MBA March 3, 2021December 6, 2023

I worked with someone from Britain a few years ago, and I was often shocked at how honest he was.   I used to tease him and compare him to…

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how to fix customer problems
Small Business Management

7 Things You Can Do To Fix What Irritates Your Customers

ByPatricia Lotich, MBA January 27, 2021December 6, 2023

Customer service has come a long way – at least, we think. The past century has provided businesses with new technologies that help the business owner keep in contact with…

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customer service system
Customer Service | Quality Management | Small Business Management

How To Create a Customer Service System

ByPatricia Lotich, MBA April 29, 2020December 7, 2023

Many service industries have been struck by the Covid-19 pandemic of 2020.  Those businesses that can continue to provide services have learned that the bar has been raised. Customers now…

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How to manage a small business
Small Business Management

10 Primary Functions Of Managing A Small Business

ByPatricia Lotich, MBA November 6, 2019December 7, 2023

Most entrepreneurs go into business because of a specific passion, product idea, or marketable skill set, but most entrepreneurs don’t know how to start a small business. There is a…

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how to negotiate a contract
Small Business Management

12 Steps to Contract Negotiations

ByPatricia Lotich, MBA June 5, 2019December 8, 2023

The ability to negotiate a vendor contract is a skill that every business owner will need at one time or another. Whether it is the decision to outsource a service…

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united airlines pr nightmare
Small Business Management

4 Things United Airlines Could Have Done Better To Avoid Its PR Nightmare

ByPatricia Lotich, MBA April 19, 2017December 27, 2023

Unless you have been living in a cave for the last few weeks, you probably saw the shocking video of a passenger being dragged off of a United Airlines Flight…

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