7 Things Most Customers Won’t Tell You – Unless You Ask
I worked with someone from Britain a few years ago, and I was often shocked at how honest he was. I used to tease him and compare him to…
7 Things You Can Do To Fix What Irritates Your Customers
Customer service has come a long way – at least, we think. The past century has provided businesses with new technologies that help the business owner keep in contact with…
How To Create a Customer Service System
Many service industries have been struck by the Covid-19 pandemic of 2020. Those businesses that can continue to provide services have learned that the bar has been raised. Customers now…
10 Primary Functions Of Managing A Small Business
Most entrepreneurs go into business because of a specific passion, product idea, or marketable skill set, but most entrepreneurs don’t know how to start a small business. There is a…
12 Steps to Contract Negotiations
The ability to negotiate a vendor contract is a skill that every business owner will need at one time or another. Whether it is the decision to outsource a service…
4 Things United Airlines Could Have Done Better To Avoid Its PR Nightmare
Unless you have been living in a cave for the last few weeks, you probably saw the shocking video of a passenger being dragged off of a United Airlines Flight…