Organizations innovate and create unique products and services by utilizing the combined experience, knowledge, and diverse thoughts of work teams. The success of these teams is crucial to accomplishing business strategies…
Total Quality Management (TQM) is about taking care of customers. Successful organizations have figured out that customer satisfaction directly impacts the bottom line. You need a structured, systematic process to…
When a small business is formed, it is often difficult to imagine the time when there is a need to hire employees. When that day comes, it is essential to…
Businesses need to plan to be successful. An important part of the business planning process is determining business objectives translated into actionable business goals. Goals should support the strategic plan – a written…
Most of us who have managed people have had the unpleasant experience of dealing with negative employee behaviors. It’s one of those things that drains the energy out of you…
Empowerment is a buzzword that we hear a lot about in leadership. A culture that embraces employee empowerment, understands the role workers have in taking care of the needs of…
Many organizations use quality tools to help monitor and manage their quality initiatives. There are several types of tools that can be used. However, there are seven management tools for…
Great customer service is the cornerstone of any successful business. The key to business success is knowing who the customers are, what they want, and making an effort to exceed…
I was recently asked to define a focus group, how to conduct a focus group interview and the purpose of focus group interviews. Focus groups are forums used to gather…