The Thriving Small Business

tips for small business

7 Steps To Creating A Customer Service Strategy

by

Organizations that provide outstanding customer service, do so intentionally by creating a customer service strategy.

A customer service strategy is the foundation for a thriving service culture.

Effective managers help employees understand the importance of the customer experience.

Customer service objectives should be part of every organization’s business goals. 

As well, those strategies should be incorporated into employee goals to ensure the organization reaches its customer service objectives. Read the Full Article →

8 Steps for Creating a Customer Service System

by

Many service industries have been struck by the Covid-19 pandemic of 2020. 

Those businesses that can continue to provide services have learned that the bar has been raised.

Customers now expect a higher standard for sanitation, delivery processes, and a great customer experience.

For instance, most restaurants continue to abide by the shelter in place guidelines and are only offering carryout. Read the Full Article →

7 Tips For Managing Remote Workers

by

Life as we knew it has changed for most businesses who have had to pivot to now manage remote workers. For those employees lucky enough to have a job that they can do remotely, this is has been a good thing. 

More and more organizations are offering employees the option to telecommute – at least while this Covid-19 pandemic continues. Read the Full Article →

How to Turn Customer Satisfaction into Customer Loyalty

by

A loyal customer base is important because it is those consumers who sustain and grow businesses.

Organizations that understand the importance of happy customers, need to think strategically in order to build a loyal customer base.

Successful organizations have learned that there is a difference between attracting customers, keeping customers and developing loyal customers. Read the Full Article →

4 Tips To Keep You Focused On Your Goals

by

I don’t know about you, but I am in a constant battle between trying to get the day-to-day tasks accomplished and working on my annual goals!

Anyone who manages a business understands the unique challenges that come with keeping the vision, strategy, and business goals moving forward.

Our day-to-day issues associated with managing people, processes, facilities, equipment, etc. Read the Full Article →

10 Tips For Soliciting Customer Feedback

by

Customer satisfaction is paramount to the success of any business.

For this success, a business must understand who its customers are, what they want, and have systems and processes in place to, not only meet, but exceed their expectations. 

This simple, yet difficult objective is what sets the successful businesses apart from the rest. Read the Full Article →

4 Steps to Successful Project Management

by

It doesn’t matter what kind of business you run – the ability to successfully manage projects is a crucial component to getting things done.

Projects are a series of tasks performed by people involved in accomplishing a goal or solving a problem. 

Projects can be short-term or long term. Each has its own unique set of issues, but both strive to improve operational efficiency and improve customer satisfaction. Read the Full Article →

What is Total Quality Management (TQM)?

by

The way organizations are managed not only determines the quality of its products and services – but ultimately its success.

Businesses use a Total Quality Management approach to how it manages in an effort to improve how work gets done.

All organizations benefit from Total Quality Management (TQM).

Total Quality Management (TQM) is defined as a management model that focuses on customers and the development of products and services that meet the needs and exceed the expectations of customers. Read the Full Article →

7 Management Tools for Quality Control

by

Many organizations use quality tools to help monitor and manage their quality initiatives.

There are several types of tools that can be used.  However, there are seven management tools for quality control that are the most common.

Different tools are used for different problem-solving opportunities, and many of the tools can be used in different ways. Read the Full Article →

13 Examples Of Empowered Employees

by

Empowerment is a buzz term that we hear a lot about in leadership. A culture that embraces employee empowerment, understands the role workers have by taking care of the needs of the customers they serve.

Empowerment is defined as “the giving or delegation of power or authority; authorization; the giving of an ability; enablement or permission.” Read the Full Article →

Service Recovery – 5 Tips For Successful Service Recovery

by

Great customer service is the cornerstone of any successful business. Knowing who the customers are, what they want and making an effort to exceed customer expectations – is the key to business success.

Unless an organization understands this very basic principle, it will have a difficult time achieving desired results.

What is service recovery?

Read the Full Article →

7 Tips To Foster And Manage Innovation In Your Office

by

Innovation is the golden key to success for business. However you need to know how to manage innovation to set yourself apart from the rest!

Innovative people have been around since the beginning of time. These creative doers have literally change the world.

Without creative and innovative ideas, we would not be where we are today in terms of product development, technology and the way we deliver service to customers. Read the Full Article →