The Thriving Small Business

8 Steps to Implementing Successful Organizational Change

by

Change is a word that generates uneasiness in most of us.

But most would agree that we can think of a time we had a good change in our lives.

A marriage, the birth of a baby, moving into a new home or a new job are examples of positive changes in our lives.  Read the Full Article →

5 Warning Signs That Your Organization Is At Risk Of A Quality Disaster

by

Service and product quality is what separates the successful from struggling businesses.

Consumers have raised the bar as far as what they expect in terms of service and product quality.

The tension organizations wrestle with is managing the cost of delivering high quality products and services with a profitable bottom line. Read the Full Article →

 7 Tips to Make The Employee Survey Process Successful

by

Every business owner understands that customers pay the bills.

And, to keep those customers coming back they need to provide a great service experience.

However, many organizations don’t pay as much attention to those people who care for their customers – the employees.

Employees are often on the front-line and interact with customers either in person, on the phone or delivering the product or service. Read the Full Article →

4 Tip for Improving Productivity and Decreasing Employee Errors

by

I am a firm believer that employees come to work and want to do a good job.

However, it is the organization’s responsibility to ensure the work environment is one that inspires creative thinking and allows employees to do their job without any barriers or distractions to slow them down.

Apple is getting ready to open its new Spaceship Campus or Apple Park. Read the Full Article →

4 Steps to Developing a Quality Management System

by

Successful organizations understand the importance of managing organizational quality.

But before quality can be managed it needs to be defined. What is quality?

Employees should understand how the organization defines quality and the importance of maintaining high quality services and products.

They also need to know how what they do impacts products and services. Read the Full Article →

What Are Critical Success Factors?

by

Whether you are managing a restaurant, boutique or insurance agency, it is important to know that you are focusing on those things that help the organization achieve its mission.

Anyone who manages internal processes understands how challenging it can be to balance daily responsibilities with monitoring how well the organization is performing. Read the Full Article →

7 Tips for Your Benchmarking Efforts

by

Learning from others is how we all improve.

Organizations use benchmarking to compare themselves to others and learn.

Benchmarking is the process of going outside an organization to look at how high performers are doing things in other industries.  The concept is to identify and learn from best practices.

Organizations use benchmarking as part of their Quality Management System in an effort to gain insight into ways to improve what they do. Read the Full Article →

Cash Handling Policy Example

by

Any organization that works with cash should have clearly defined cash handling policies and procedures to help protect that money.

The fact is, cash is simply too tempting for many people – particularly people with a financial need.

And, it is management’s responsibility to ensure an organization safeguards its cash assets. Read the Full Article →

10 Ways to Protect Your Organization from Employee Fraud

by

Employee fraud costs businesses billions of dollars every year.

According to a 2008 report by the Association of Certified Fraud Examiners (ACFE), 994 billion dollars is lost every year to employee fraud.

This equates to businesses losing a staggering 2.7 billion dollars every day!

ACFE defines occupational fraud as:  “the use of one’s occupation for personal enrichment through the deliberate misuse or misapplication of the organization’s resources or assets.”

“Fraud is now so common that its occurrence is no longer remarkable, only its scale. Read the Full Article →

3 Reasons You Need to Manage Employee Performance

by

Having a strategy for business growth is imperative to success.

And, creating SMART business goals are the best way to achieve those objectives.

However, goals and objectives are only as effective as the people who have responsibility for completing them.

Managing employee performance is how work gets done and goals are accomplished.  Read the Full Article →

7 Steps to Creating a Customer Service Strategy

by

Thinking through and planning a customer service strategy is critical to the development of a strong service culture.

Organizations need to incorporate customer service into their business goals and those strategies should be incorporated into employee goals to ensure the organization reaches their customer service objectives.

Employees only perform at the level they are managed and it takes great leadership to help employees understand the importance of the customer experience.   Read the Full Article →