We all know that it is the customer that purchases our products and services, and ultimately …
Continue Reading about 5 Tips To Instantly Improve The Customer Experience
We all know that it is the customer that purchases our products and services, and ultimately …
Continue Reading about 5 Tips To Instantly Improve The Customer Experience
Have you ever wondered how some businesses take off and grow very rapidly in just a few short …
Continue Reading about 9 Ways to Ensure Your Startup Succeeds!
We are all human and human beings make mistakes. This is just part of the imperfect nature …
Continue Reading about How Well Does Your Organization Recovery From a Bad Service Experience?
Unless you have been living in a cave the last few weeks, you probably saw the shocking video …
Continue Reading about 4 Things United Airlines Could Have Done Better To Avoid Its PR Nightmare
I admit that I have been in the workforce for a long time, however, it is disheartening to see …
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Some organizations provide a great first impression. Others do not. By first impressions I mean …
Continue Reading about 6 Ways To Give Your Customers A Great First Impression!
Anyone who has a business has had the experience of dealing with customer complaints. While …
Continue Reading about 10 Tips for Dealing with Customer Complaints
Customer service is a common term we are all familiar with which means “one who aids or …
The sad fact is only about 4% of dissatisfied customers complain. If a customer does not …
Continue Reading about 5 Reasons You Should Welcome Customer Complaints!
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