We all know that it is the customer that purchases our products and services, and ultimately …
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9 Ways to Ensure Your Startup Succeeds!
Have you ever wondered how some businesses take off and grow very rapidly in just a few short …
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How Well Does Your Organization Recovery From a Bad Service Experience?
We are all human and human beings make mistakes. This is just part of the imperfect nature …
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4 Things United Airlines Could Have Done Better To Avoid Its PR Nightmare
Unless you have been living in a cave the last few weeks, you probably saw the shocking video …
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24 Tips For Office Etiquette Training
I admit that I have been in the workforce for a long time, however, it is disheartening to see …
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6 Ways To Give Your Customers A Great First Impression!
Some organizations provide a great first impression. Others do not. By first impressions I mean …
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10 Tips for Dealing with Customer Complaints
Anyone who has a business has had the experience of dealing with customer complaints. While …
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How Do You Define Customer Service?
Customer service is a common term we are all familiar with which means “one who aids or …
5 Reasons You Should Welcome Customer Complaints!
The sad fact is only about 4% of dissatisfied customers complain. If a customer does not …
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