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How Do You Define Outstanding Customer Service?
5 minutes Customer service is seen in all industries and across all demographics. It is important because if…
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2022 Business Planning – 6 Things You Should Be Doing Now!
Estimated reading time: 5 minutes We have managed to plow through another year of pandemic confusion, mandates, and…
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5 Tips For Dealing With Negative Employee Behaviors
Estimated reading time: 5 minutes Most of us who have managed people have had…
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What is FOCUS PDCA?
Have you ever wondered how some organizations grow and capture a large market share?…
10 Tips for Dealing with Customer Complaints
Anyone who has a business has had the experience of dealing with customer complaints.…
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