Learning from others is how we all improve. Organizations use benchmarking to compare …
7 Steps Your Small Business Should Take Before Hiring That New Employee
When a small business is formed, it is often difficult to imagine the time when there is a need …
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5 Barriers to Achieving Business Goals
Organizations use strategy and goals to move a business forward. However, a successful …
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What Are The 5 Levels of Customer Satisfaction?
As a business owner, the first thing you will learn is that you need customers to pay the …
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12 Steps to Implementing a Total Quality Management System
Total Quality Management (TQM) is about taking care of customers. Successful organizations …
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2022 Business Planning – 6 Things You Should Be Doing Now!
We have managed to plow through another year of pandemic confusion, mandates, and changes in …
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5 Reasons You Should Welcome Customer Complaints!
Let's be real. No one likes complainers. We work hard and try to do our best, but sometimes our …
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6 Reasons Your Business Should Consider Blogging
If your business is not blogging, you might want to consider it. Blogging has become …
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How to Turn Customer Satisfaction into Customer Loyalty
A loyal customer base is important because it is those consumers who sustain and grow …
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