Many service industries have been struck by the Covid-19 pandemic of 2020. Those …
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10 Primary Functions Of Managing A Small Business
Most entrepreneurs go into business because of a specific passion, product idea, or marketable …
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12 Steps to Contract Negotiations
The ability to negotiate a vendor contract is a skill that every business owner will need at …
Service Recovery – 5 Tips For Successful Service Recovery
Great customer service is the cornerstone of any successful business. Knowing who the …
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Tips For Conducting Focus Group Interviews
I was recently asked to provide the definition of a focus group, how to conduct a focus group …
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4 Keys to Great Customer Service
Successful organizations understand that consumers pay the bills and great customer service is …
25 Interview Questions To Ask A Job Candidate
Anyone who has ever interviewed a job candidate understands that it can be a daunting …
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5 Steps To Help You Prepare to Interview a Job Candidate
Hiring a new employee can be an exciting yet stressful time for a small business owner. The …
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Say This, Not That – 7 Things Retail Businesses Should Not Say To A Customer
As I was out and about this holiday season shopping, I made a point of supporting small …
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