Learn Tips To Manage Customer Wait Times
I recently went to a doctor’s appointment with my husband. This physician specialist was said to be “one of the best” in his field, so we made the appointment at…
I recently went to a doctor’s appointment with my husband. This physician specialist was said to be “one of the best” in his field, so we made the appointment at…
We all know that it is the customer who purchases our products and services – and ultimately pays the bills. Too many organizations lose sight of this reality and ignore…
I admit that I have been in the workforce for a long time and I guess some would call me old-fashioned. However, it is disheartening to see the deterioration of…
As a business owner, the first thing you will learn is that you need customers to pay the bills. Without them, a business would cease to exist. After you gain…
Some organizations provide a great first impression. Others do not. By first impressions I mean the first point of contact a customer has with an organization. The reality is, customers,…
Customers buy products and services with an implied guarantee. They want to know that their purchase will be backed and guaranteed to give them what they expected. Customer service guarantees…
Customer service is seen in all industries and across all demographics. It is important because if the purchasers of our goods and services don’t feel like they are taken care…
Anyone who has a business has had the experience of dealing with customer complaints. While listening to a complaining customer is not something most people enjoy, a complaining customer can…
Business owners understand that it is the customer that pays the bills and salaries of its employees. This fact keeps business owners in tune with the importance of managing customer…