I worked with someone from Britain a few years ago, and I was often shocked at how honest he …
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7 Steps To Creating A Customer Service Strategy
Organizations that provide outstanding customer service, do so intentionally by creating a …
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8 Steps for Creating a Customer Service System
Many service industries have been struck by the Covid-19 pandemic of 2020. Those …
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How to Turn Customer Satisfaction into Customer Loyalty
A loyal customer base is important because it is those consumers who sustain and grow …
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Do Your Employees Know How To Answer The Phone?
At the risk of dating myself, I have to say things have changed. Back in the day, we were …
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10 Tips For Soliciting Customer Feedback
Customer satisfaction is paramount to the success of any business. For this success, a …
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13 Examples Of Empowered Employees
Empowerment is a buzz term that we hear a lot about in leadership. A culture that embraces …
Service Recovery – 5 Tips For Successful Service Recovery
Great customer service is the cornerstone of any successful business. Knowing who the …
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Customer Wait Times – 6 Strategies to Manage Waiting Customers
I recently went to a doctor’s appointment with my husband. This physician specialist was said …
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