I admit that I have been in the workforce for a long time and I guess some would call me …
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What Are The 5 Levels of Customer Satisfaction?
As a business owner, the first thing you will learn is that you need customers to pay the …
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6 Ways To Give Your Customers A Great First Impression!
Some organizations provide a great first impression. Others do not. By first impressions I mean …
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5 Examples of a Service Guarantee
Customers buy products and services with an implied guarantee. They want to know that their …
How Do You Define Outstanding Customer Service?
Customer service is seen in all industries and across all demographics. It is important …
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10 Tips for Dealing with Customer Complaints
Anyone who has a business has had the experience of dealing with customer complaints. While …
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Why Is It Important To Manage Customer Expectations?
Business owners understand that it is the customer that pays the bills and salaries of its …
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Do You Pay Attention To The Questions Your Customers Ask?
Customers pay the bills and are the reason we exist. Many organizations miss opportunities …
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5 Reasons You Should Welcome Customer Complaints!
Let's be real. No one likes complainers. We work hard and try to do our best, but sometimes our …
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