The Thriving Small Business

What are the Seven Parts of a Business Letter?

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Writing a professional business letter is a vital part of business communication.

Written communication to customers, vendors or other businesses is a developed skill that requires practice.

Understanding the proper business letter format, the parts of a business letter and practicing writing is key to effective business correspondence.

The business letter is a little more formal than other written business communications such as email, memos or text messages. Read the Full Article →

5 Tips For How To Improve Workplace Communication

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I’ve long been of the belief that we as leaders don’t communicate enough. We sit in meetings and have a good grasp of what is going on.

We intend to take that information back to the people on the ground, but in the course of our busy schedules we lose sight of the importance of sharing information with employees and communicating in the workplace. Read the Full Article →

12 Steps to Contract Negotiations

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The ability to negotiate a vendor contract is a skill that every business owner will need at one time or another.

Whether it is the decision to outsource a service, or negotiate the price for new office equipment, business leaders will need to fine tune their negotiation skills.

Most of us don’t have the natural ability to negotiate so the trick is to use a systematic and unbiased approach to negotiate vendor contracts. Read the Full Article →

8 Sustainable Business Practices – Are You Doing Your Part?

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There seems to be more and more education on the importance of corporate social responsibility in support of sustainable business practices.

The increasingly popular green approaches to business practices is what sustainability is all about.

Sustainability is a term that has grown in popularity and has become a catchphrase for green business practices that has been incorporated into many corporate strategies. Read the Full Article →

12 Competencies Every Manager Should Master

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There is a first time for everything and managing other people can be a scary first.

Granted some people are natural leaders and can get up to speed very quickly. However, most need some help developing important manager competencies.

Manager competencies can improve management skills and influence the behavior of others – which can result in a positive impact on the bottom line. Read the Full Article →

The 5 Step Process of Strategic Planning

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Strategic plans help identify what an organization is striving to achieve and maps out the necessary steps needed to be successful.

It used to be that strategic plans would go out for ten years but organizations today typically look 2-3 years down the road – some industries just plan year by year. Read the Full Article →

7 Management Tools for Quality Control

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Many organizations use quality tools to help monitor and manage their quality initiatives.

There are several types of tools that can be used.  However, there are seven management tools for quality control that are the most common.

Different tools are used for different problem-solving opportunities, and many of the tools can be used in different ways. Read the Full Article →

13 Characteristics Of Empowered Employees

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Empowerment is a buzz term that we hear a lot about in leadership.

Empowerment is defined as “the giving or delegation of power or authority; authorization; the giving of an ability; enablement or permission.”

Empowerment is based on the belief that employees have the ability – and want to take on more responsibility. 

Empowerment is a way to give employees greater authority and responsibility to take care of the needs of the customer and to provide employees with the means for making influential decisions. Read the Full Article →

Service Recovery – 5 Tips For Successful Service Recovery

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Great customer service is the cornerstone of any successful business. Knowing who the customers are, what they want and making an effort to exceed customer expectations – is the key to business success.

Unless an organization understands this very basic principle, it will have a difficult time achieving desired results.

What is service recovery?

Read the Full Article →

7 Ways to Demonstrate Ethics and Integrity in Your Business

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The success of an organization is built off of the trust of customers, employees and the general public.

According to a Gallup poll, “68% of adults worldwide believed corruption was widespread among businesses in their country…… and 60% of adults in the U.S. responded this way in 2017…..”

The best way to gain that trust is to demonstrate ethics and integrity in business practices. Read the Full Article →