The Thriving Small Business

tips for small business

6 Tips For Managing Employee Layoffs

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What a difference a few short weeks can make.

Just a month ago the Coronavirus was a concern (not a crisis), the stock market was breaking records, and it was difficult to fill open employee positions.

Fast forward to today. The stock market is on an unstoppable dose dive and businesses are being forced to close their doors to help slow this pandemic. Read the Full Article →

7 Steps To Creating A Customer Service Strategy

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Organizations that provide outstanding customer service, do so intentionally by creating a customer service strategy.

A customer service strategy is the foundation for a thriving service culture.

Effective managers help employees understand the importance of the customer experience.

Customer service objectives should be part of every organization’s business goals. 

As well, those strategies should be incorporated into employee goals to ensure the organization reaches its customer service objectives. Read the Full Article →

8 Steps for Creating a Customer Service System

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Many service industries have been struck by the Covid-19 pandemic of 2020. 

Those businesses that can continue to provide services have learned that the bar has been raised.

Customers now expect a higher standard for sanitation, delivery processes, and a great customer experience.

For instance, most restaurants continue to abide by the shelter in place guidelines and are only offering carryout. Read the Full Article →

Administrative Assistant Performance Goals Examples

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If you are like many small business owners, you might have a little time on your hands during this pandemic. 

Most have employees who are working remotely, business is down (if not stopped) and life has been put on hold – hopefully not for long.

It is not a place any of us ever imagined we’d wake up to – yet here we are. Read the Full Article →

7 Things Your Business Should Be Doing Now To Prepare To Reopen

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What a couple of weeks! Normally I would say it seems like Christmas was a few short days ago.

Not this year. It is unbelievable the changes we have been through in just a few short weeks.

Since early March, we learned what social distancing means, how to properly wash our hands and the importance of sanitizing literally everything we touch. Read the Full Article →

8 Reasons To Write Business Policies and Procedures

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If you are like most of us, your business became virtual literally over night.

This pandemic has upset even the most diligent organizations and still has many unanswered questions about how soon life as we knew it will return.

Managing remote workers is simply another challenge small business owners face in these very uncertain time. Read the Full Article →

7 Tips For Managing Remote Workers

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Life as we knew it has changed for most businesses who have had to pivot to now manage remote workers. For those employees lucky enough to have a job that they can do remotely, this is has been a good thing. 

More and more organizations are offering employees the option to telecommute – at least while this Covid-19 pandemic continues. Read the Full Article →

8 Tips For Small Business During The Coronavirus Pandemic

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In case you have been without WiFi the last couple of weeks, and haven’t watched the news, our country is in a bit of a crisis.

The Coronavrus Pandemic of 2020 is knocking us off of our feet.

What seemed like a controlable virus just a few short weeks ago, is now a worldwide pandemic. Read the Full Article →

How to Turn Customer Satisfaction into Customer Loyalty

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A loyal customer base is important because it is those consumers who sustain and grow businesses.

Organizations that understand the importance of happy customers, need to think strategically in order to build a loyal customer base.

Successful organizations have learned that there is a difference between attracting customers, keeping customers and developing loyal customers. Read the Full Article →

What Does It Take To Be A Great Place To Work?

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Any of us who have been around for a while understand that the work place is changing.

Employees are changing and with this change comes a necessity for organizations to change how they practice and manage employees.

This is important if they want to recruit top talent but more importantly if the goal is to retain those valuable employees. Read the Full Article →