If you shop, you have probably interacted with a salesperson who was upselling or cross-selling …
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7 Customer Service Tips
Great service is what encourages repeat customers and a loyal customer base. We can all …
6 Examples Of Credibility You Don’t Want Your Business To Lose
Being a credible person is a pet peeve and is extremely important to me. Maintaining …
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3 Tips For Making Business Decisions
Business owners and managers make decisions all day long. In fact, it is estimated that we all …
How to Maintain A Skilled Workforce While Controlling Costs
The US is facing a shortage of educated and skilled labor. Some think this shortage could …
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6 Things to Include in an Employee Termination Checklist
When employees leave an organization, some things need to be wrapped up, materials collected, …
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Generational Differences – 3 Strategies for Managing Generational Differences
I know this is dating myself, but when I first entered the workforce, there were no named …
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Protecting Your Organization In The Event Of A Disaster
I learned on the news today about the devasting flooding going on in Tennessee. I have …
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7 Mistakes Managers Make When Doing Performance Appraisals
Performance appraisals are a necessary function of the management process. Strategies and …
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