I learned on the news today about the devasting flooding going on in Tennessee. I have …
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Creating a Culture of Innovation – It’s Everyone’s Job
Most businesses deal with the constant struggle of beating the competition. Successful …
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7 Things Most Customers Won’t Tell You – Unless You Ask
I worked with someone from Britain a few years ago, and I was often shocked at how honest he …
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10 Sample Exit Interview Questions
One of the most important aspects of managing any business is having a good understanding of …
Give Me A Raise!
When I was in high school, I worked for a restaurant. The restaurant owner once told me that he …
7 Things You Can Do To Fix What Irritates Your Customers
Customer service has come a long way - at least we think. The past century has provided …
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Example Flowchart as a Quality Management Tool
Running a business requires processes within its internal operations. These business processes …
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How to Develop a Safety Program in 6 Easy Steps
According to the OSHA website, 5,333 workers were killed on the job in 2019. This staggering …
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10 Common Mistakes Organizations Make When Setting Goals
We are finally getting ready to put the year 2020 in our rearview mirror. I can't imagine …
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