Total Quality Management (TQM) is about taking care of customers. Successful organizations …
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6 Tips For Safeguarding Electronic Data When Employees Leave
Here we go again. The new Covid variant - Omicron seems to be taking us backward. New mandates …
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Office Christmas Party – 10 Tips To Help Make It A Success!
It is hard to believe we are knee-deep into the holiday season! And with the holiday season …
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10 Employee Christmas Gift Ideas
The year 2021 has been yet another one for the record books. As we continue to battle this …
5 Examples of a Service Guarantee
Customers buy products and services with an implied guarantee. They want to know that …
How Do You Define Outstanding Customer Service?
Customer service is seen in all industries and across all demographics. It is important …
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2022 Business Planning – 6 Things You Should Be Doing Now!
We have managed to plow through another year of pandemic confusion, mandates, and changes in …
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5 Tips For Dealing With Negative Employee Behaviors
Most of us who have managed people have had the unpleasant experience of dealing with negative …
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What is FOCUS PDCA?
Have you ever wondered how some organizations grow and capture a large market share? It might …
