A loyal customer base is important because it is those consumers who sustain and grow businesses. Organizations that understand the importance of happy customers, need to think strategically in order to build…
At the risk of dating myself, I have to say things have changed. Back in the day, we were taught the importance of answering the office phone with the customer…
Customer satisfaction is paramount to the success of any business. For this success, a business must understand who its customers are, what they want, and have systems and processes in…