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Customer Service

How to Turn Customer Satisfaction into Customer Loyalty
Customer Service | Quality Management | Small Business Management | Strategic Planning

How to Turn Customer Satisfaction into Customer Loyalty

ByPatricia Lotich, MBA March 11, 2020December 7, 2023

A loyal customer base is important because it is those consumers who sustain and grow businesses. Organizations that understand the importance of happy customers, need to think strategically in order to build…

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example business telephone script
Customer Service

Do Your Employees Know How To Answer The Phone?

ByPatricia Lotich, MBA November 20, 2019December 7, 2023

At the risk of dating myself, I have to say things have changed. Back in the day, we were taught the importance of answering the office phone with the customer…

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how to solicit customer feedback
Customer Service | Quality Management | Small Business Management | Strategic Planning

10 Tips For Soliciting Customer Feedback

ByPatricia Lotich, MBA September 18, 2019December 7, 2023

Customer satisfaction is paramount to the success of any business. For this success, a business must understand who its customers are, what they want, and have systems and processes in…

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