I admit that I have been in the workforce for a long time, however, it is disheartening to see …
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Did You Know That There Are 5 Levels of Customer Satisfaction?
Customer retention is the result of an organization’s ability to create customer …
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Do You Pay Attention to the Questions Your Customers Ask?
Customers pay the bills and are the reason we exist. Many organizations miss opportunities …
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5 Examples of a Customer Guarantee
Customers buy products and services with an implied guarantee. They want to know that …
6 Ways To Give Your Customers A Great First Impression!
Some organizations provide a great first impression. Others do not. By first impressions I mean …
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10 Tips for Dealing with Customer Complaints
Anyone who has a business has had the experience of dealing with customer complaints. While …
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How Do You Define Customer Service?
Customer service is a common term we are all familiar with which means “one who aids or …
5 Reasons You Should Welcome Customer Complaints!
The sad fact is only about 4% of dissatisfied customers complain. If a customer does not …
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Managing Customer Expectations
A customer service strategy is the best first step in creating a culture that supports great …
