Do You Pay Attention To The Questions Your Customers Ask?
Customers pay the bills and are the reason we exist. Many organizations miss opportunities by not paying attention to simple requests that customers make. There are many tools available to…
5 Reasons You Should Welcome Customer Complaints!
Let’s be real. No one likes complainers. We work hard and try to do our best, but sometimes, our best efforts fail to please our customers. In these moments of…
Free Customer Comment Card Template
Businesses rise and fall based on their ability to understand the experience and expectations of their customers. This is why so many businesses use customer comment cards to get immediate…
7 Customer Service Tips
Great service is what encourages repeat customers and a loyal customer base. We can all relate to good customer service – friendly, competent, timely, high quality. And we can all…
7 Things Most Customers Won’t Tell You – Unless You Ask
I worked with someone from Britain a few years ago, and I was often shocked at how honest he was. I used to tease him and compare him to…
7 Steps To Creating A Customer Service Strategy
Organizations that provide outstanding customer service do so intentionally by creating a customer service strategy. A customer service strategy is the foundation for a thriving service culture. Effective managers help…
How To Create a Customer Service System
Many service industries have been struck by the Covid-19 pandemic of 2020. Those businesses that can continue to provide services have learned that the bar has been raised. Customers now…
How to Turn Customer Satisfaction into Customer Loyalty
A loyal customer base is important because it is those consumers who sustain and grow businesses. Organizations that understand the importance of happy customers, need to think strategically in order to build…
Do Your Employees Know How To Answer The Phone?
At the risk of dating myself, I have to say things have changed. Back in the day, we were taught the importance of answering the office phone with the customer…