At the risk of dating myself, I have to say things have changed. Back in the day, we were …
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10 Tips For Soliciting Customer Feedback
Customer satisfaction is paramount to the success of any business. For this success, a …
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13 Examples Of Empowered Employees
Empowerment is a buzz term that we hear a lot about in leadership. A culture that embraces …
Service Recovery – 5 Tips For Successful Service Recovery
Great customer service is the cornerstone of any successful business. Knowing who the …
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Customer Wait Times – 6 Strategies to Manage Waiting Customers
I recently went to a doctor’s appointment with my husband. This physician specialist was said …
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5 Tips To Instantly Improve The Customer Experience
We all know that it is the customer that purchases our products and services, and ultimately …
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24 Tips For Office Etiquette Training
I admit that I have been in the workforce for a long time, however, it is disheartening to see …
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Did You Know That There Are 5 Levels of Customer Satisfaction?
Customer retention is the result of an organization’s ability to create customer …
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5 Examples of a Customer Guarantee
Customers buy products and services with an implied guarantee. They want to know that …
