13 Examples Of Empowered Employees
Empowerment is a buzzword that we hear a lot about in leadership. A culture that embraces employee empowerment, understands the role workers have in taking care of the needs of…
5 Tips For Successful Service Recovery
Great customer service is the cornerstone of any successful business. The key to business success is knowing who the customers are, what they want, and making an effort to exceed…
Learn Tips To Manage Customer Wait Times
I recently went to a doctor’s appointment with my husband. This physician specialist was said to be “one of the best” in his field, so we made the appointment at…
5 Tips To Instantly Improve The Customer Experience
We all know that it is the customer who purchases our products and services – and ultimately pays the bills. Too many organizations lose sight of this reality and ignore…
24 Tips For Office Etiquette Training
I admit that I have been in the workforce for a long time and I guess some would call me old-fashioned. However, it is disheartening to see the deterioration of…
What Are The 5 Levels of Customer Satisfaction?
As a business owner, the first thing you will learn is that you need customers to pay the bills. Without them, a business would cease to exist. After you gain…
6 Ways To Give Your Customers A Great First Impression!
Some organizations provide a great first impression. Others do not. By first impressions I mean the first point of contact a customer has with an organization. The reality is, customers,…
5 Examples of a Service Guarantee
Customers buy products and services with an implied guarantee. They want to know that their purchase will be backed and guaranteed to give them what they expected. Customer service guarantees…
How Do You Define Outstanding Customer Service?
Customer service is seen in all industries and across all demographics. It is important because if the purchasers of our goods and services don’t feel like they are taken care…