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what are empowered employees
Customer Service | Human Resources | Quality Management

13 Examples Of Empowered Employees

ByPatricia Lotich, MBA November 18, 2024November 18, 2024

Empowerment is a buzzword that we hear a lot about in leadership. A culture that embraces employee empowerment, understands the role workers have in taking care of the needs of…

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tips for service recovery in small business
Customer Service | Quality Management | Small Business Management

5 Tips For Successful Service Recovery

ByPatricia Lotich, MBA October 21, 2024October 21, 2024

Great customer service is the cornerstone of any successful business. The key to business success is knowing who the customers are, what they want, and making an effort to exceed…

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how to manage waiting customers
Customer Service

Learn Tips To Manage Customer Wait Times

ByPatricia Lotich, MBA March 27, 2024March 27, 2024

I recently went to a doctor’s appointment with my husband. This physician specialist was said to be “one of the best” in his field, so we made the appointment at…

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how to improve customer service
Customer Service | Small Business Management

5 Tips To Instantly Improve The Customer Experience

ByPatricia Lotich, MBA May 10, 2023December 4, 2023

We all know that it is the customer who purchases our products and services – and ultimately pays the bills. Too many organizations lose sight of this reality and ignore…

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whot to train office etiquette
Customer Service | Small Business Management

24 Tips For Office Etiquette Training

ByPatricia Lotich, MBA August 24, 2022December 4, 2023

I admit that I have been in the workforce for a long time and I guess some would call me old-fashioned. However, it is disheartening to see the deterioration of…

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What Are The 5 Levels of Customer Satisfaction?
Customer Service | Small Business Management | Strategic Planning

What Are The 5 Levels of Customer Satisfaction?

ByPatricia Lotich, MBA February 16, 2022December 5, 2023

As a business owner, the first thing you will learn is that you need customers to pay the bills. Without them, a business would cease to exist. After you gain…

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how to give customers a great first impression
Customer Service | Quality Management | Small Business Management

6 Ways To Give Your Customers A Great First Impression!

ByPatricia Lotich, MBA January 26, 2022December 5, 2023

Some organizations provide a great first impression. Others do not. By first impressions I mean the first point of contact a customer has with an organization. The reality is, customers,…

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customer service guarantee example
Customer Service | Small Business Management

5 Examples of a Service Guarantee

ByPatricia Lotich, MBA December 1, 2021December 5, 2023

Customers buy products and services with an implied guarantee.  They want to know that their purchase will be backed and guaranteed to give them what they expected. Customer service guarantees…

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how do you define customer service
Customer Service | Quality Management | Small Business Management

How Do You Define Outstanding Customer Service?

ByPatricia Lotich, MBA November 17, 2021December 5, 2023

Customer service is seen in all industries and across all demographics. It is important because if the purchasers of our goods and services don’t feel like they are taken care…

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