The US is facing a shortage of educated and skilled labor. Some think this shortage could have alarming consequences on America’s competitiveness in the global economy. According to the Guide to…
I learned on the news today about the devasting flooding going on in Tennessee. I have family in the area of the flooding so this story hit close to home…
Most businesses deal with the constant struggle of beating the competition. Successful organizations have learned that to stay a step ahead of their competitors, they need to develop new and…
I worked with someone from Britain a few years ago, and I was often shocked at how honest he was. I used to tease him and compare him to…
One of the most important aspects of managing any business is having a good understanding of customer expectations. Business customers are defined into two categories – internal and external. External…
When I was in high school, I worked for a restaurant. The restaurant owner once told me that he did not believe in giving raises unless someone asked for one….
Customer service has come a long way – at least, we think. The past century has provided businesses with new technologies that help the business owner keep in contact with…
Running a business requires processes within its internal operations. These business processes (workflows) dictate how work is done, steps in a process, and predictable outcomes. Businesses use flowcharting to help…
According to the OSHA website, 5,333 workers were killed on the job in 2019. This staggering number represents more than 100 deaths a week or 15 deaths per day. The Bureau…