13 Examples Of Empowered Employees
Empowerment is a buzzword that we hear a lot about in leadership. A culture that embraces employee empowerment, understands the role workers have in taking care of the needs of…
7 Management Tools for Quality Control
Many organizations use quality tools to help monitor and manage their quality initiatives. There are several types of tools that can be used. However, there are seven management tools for…
5 Tips For Successful Service Recovery
Great customer service is the cornerstone of any successful business. The key to business success is knowing who the customers are, what they want, and making an effort to exceed…
Tips For Conducting Focus Group Interviews
I was recently asked to define a focus group, how to conduct a focus group interview and the purpose of focus group interviews. Focus groups are forums used to gather…
13 Tips For Improving Job Satisfaction
According to an Employee Job Satisfaction and Engagement Report by the Society for Human Resource Management (SHRM), 62.3% of US employees reported overall satisfaction with their current job in 2022….
Advantages and Disadvantages of Performance Appraisals
The end of the year is quickly approaching, which typically means an evaluation of how the organization performed during the prior twelve months. This year-end review can help an organization…
Is Organization Is At Risk Of A Quality Disaster?
Whether business or personal, we all expect when we purchase a product that it is free from defects. Service and product quality is what separates the successful from struggling businesses….
6 Tips for Improving Productivity and Decreasing Employee Errors
Most employees come to work and want to do a good job. However, the organization is responsible for ensuring the work environment inspires creative thinking and allows employees to do…
Understanding Critical Success Factors
Whether you are managing a restaurant, boutique, or insurance agency, it is essential to know that you are focusing on those things that help the organization achieve its mission. Anyone…