7 Steps Your Small Business Should Take Before Hiring That New Employee
When a small business is formed, it is often difficult to imagine the time when there is a need to hire employees. When that day comes, it is essential to…
Do You Know How To Write Business Goals?
Businesses need to plan to be successful. An important part of the business planning process is determining business objectives translated into actionable business goals. Goals should support the strategic plan – a written…
5 Tips For Dealing With Negative Employee Behaviors
Most of us who have managed people have had the unpleasant experience of dealing with negative employee behaviors. It’s one of those things that drains the energy out of you…
13 Examples Of Empowered Employees
Empowerment is a buzzword that we hear a lot about in leadership. A culture that embraces employee empowerment, understands the role workers have in taking care of the needs of…
7 Management Tools for Quality Control
Many organizations use quality tools to help monitor and manage their quality initiatives. There are several types of tools that can be used. However, there are seven management tools for…
5 Tips For Successful Service Recovery
Great customer service is the cornerstone of any successful business. The key to business success is knowing who the customers are, what they want, and making an effort to exceed…
Tips For Conducting Focus Group Interviews
I was recently asked to define a focus group, how to conduct a focus group interview and the purpose of focus group interviews. Focus groups are forums used to gather…
13 Tips For Improving Job Satisfaction
According to an Employee Job Satisfaction and Engagement Report by the Society for Human Resource Management (SHRM), 62.3% of US employees reported overall satisfaction with their current job in 2022….
Advantages and Disadvantages of Performance Appraisals
The end of the year is quickly approaching, which typically means an evaluation of how the organization performed during the prior twelve months. This year-end review can help an organization…