8 Steps to Implementing Organizational Change
Change is a word that generates uneasiness and sometimes fear in most of us. However, successful organizations understand that when they are doing things the same way with poor results,…
7 Tips to Make The Employee Survey Process Successful
Every business owner understands that customers pay the bills. And, to keep those customers coming back they need to provide a great service experience. However, many organizations don’t pay as…
How To Develop A Quality Management System
Successful organizations understand the importance of managing organizational quality. We can all provide an example of an experience with an organization with poor product or service quality. The experience may…
Cash Handling Policy Example
As they say, money makes the world go round. And, small businesses need money to operate – which is why a cash handling policy is so important. We live in…
10 Ways to Protect Your Organization from Employee Fraud
No business owner ever expects his/her organization to have to deal with employee fraud. However, fraud and embezzlement are very real issues for businesses. Employee fraud costs businesses billions of…
Do You Manage Employee Performance?
Employees go to work every day with the intention of doing a good job. However, this intended outcome is often impacted by the process by which they are managed. Business…
9 Areas Your Organization Should be Auditing
Small business owners invest countless hours in establishing processes to create products and services. These entrepreneurs have a passion for what they do and trust that the people they employ…
Its About The Process – Not The People
Employees go to work every day with the intention of doing a good job. Unfortunately, internal processes impact their ability to do just that! Organizations are responsible for creating systems…
6 Ways To Give Your Customers A Great First Impression!
Some organizations provide a great first impression. Others do not. By first impressions I mean the first point of contact a customer has with an organization. The reality is, customers,…