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Quality Management

how to have a successful employee survey process
Human Resources | Quality Management | Small Business Management

 7 Tips to Make The Employee Survey Process Successful

ByPatricia Lotich, MBA September 14, 2022December 4, 2023

Every business owner understands that customers pay the bills. And, to keep those customers coming back they need to provide a great service experience. However, many organizations don’t pay as…

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how to develop a quality management system
Quality Management

How To Develop A Quality Management System

ByPatricia Lotich, MBA August 3, 2022December 5, 2023

Successful organizations understand the importance of managing organizational quality. We can all provide an example of an experience with an organization with poor product or service quality. The experience may…

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cash handling policy and procedure
Quality Management | Small Business Management

Cash Handling Policy Example

ByPatricia Lotich, MBA May 26, 2022December 5, 2023

As they say, money makes the world go round. And, small businesses need money to operate – which is why a cash handling policy is so important. We live in…

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10 Ways to Protect Your Organization from Employee Fraud
Human Resources | Quality Management | Small Business Management

10 Ways to Protect Your Organization from Employee Fraud

ByPatricia Lotich, MBA May 18, 2022December 5, 2023

No business owner ever expects his/her organization to have to deal with employee fraud. However, fraud and embezzlement are very real issues for businesses. Employee fraud costs businesses billions of…

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high performance teams
Human Resources | Quality Management

7 Tips For Managing High-Performance Team

ByPatricia Lotich, MBA March 16, 2022December 5, 2023

Organizations innovate and create unique products and services by utilizing the combined experience, knowledge, and diverse thought of work teams. The success of these teams is crucial to accomplishing business strategies…

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how to manage employees
Human Resources | Quality Management | Small Business Management

Do You Manage Employee Performance?

ByPatricia Lotich, MBA March 9, 2022December 5, 2023

Employees go to work every day with the intention of doing a good job. However, this intended outcome is often impacted by the process by which they are managed. Business…

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9 Areas Your Organization Should be Auditing
Quality Management | Small Business Management

9 Areas Your Organization Should be Auditing

ByPatricia Lotich, MBA March 2, 2022December 5, 2023

Small business owners invest countless hours in establishing processes to create products and services. These entrepreneurs have a passion for what they do and trust that the people they employ…

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how to manage with proceses
Quality Management

Its About The Process – Not The People

ByPatricia Lotich, MBA February 9, 2022December 5, 2023

Employees go to work every day with the intention of doing a good job. Unfortunately, internal processes impact their ability to do just that! Organizations are responsible for creating systems…

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how to give customers a great first impression
Customer Service | Quality Management | Small Business Management

6 Ways To Give Your Customers A Great First Impression!

ByPatricia Lotich, MBA January 26, 2022December 5, 2023

Some organizations provide a great first impression. Others do not. By first impressions I mean the first point of contact a customer has with an organization. The reality is, customers,…

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