Successful organizations have figured out that customer satisfaction has a direct impact on the …
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10 Tips for Dealing with Customer Complaints
Anyone who has a business has had the experience of dealing with customer complaints. While …
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How Do You Define Customer Service?
Customer service is a common term we are all familiar with which means “one who aids or …
5 Reasons You Should Welcome Customer Complaints!
The sad fact is only about 4% of dissatisfied customers complain. If a customer does not …
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5 Steps to Dealing with Negative Employee Behaviors
Most of us who have managed people have had the unpleasant experience of dealing with negative …
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7 Tips For Planning Effective Meetings
There are two types of people in the world. People who love meetings and people who hate them. …
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4 Employer Concerns about Moonlighting
The recent recession has resulted in many people doing whatever it takes to make ends meet and …
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What is FOCUS PDCA Methodology?
FOCUS PDCA is a process improvement model that is used to identify improvement opportunities …
Employee Manual Template
As a small business begins to grow and identifies the need to hire employees, they are faced …
