5 Tips For Successful Service Recovery
Great customer service is the cornerstone of any successful business. The key to business success is knowing who the customers are, what they want, and making an effort to exceed…
Four Similarities Between Dog Training and Employee Management
We have always had dogs. I had lots of dogs as a kid, and when I got married my husband and we have had four dogs. Like most of you,…
How Well Does Your Organization Recovery From a Bad Service Experience?
We are all human, and human beings make mistakes. This is just part of the imperfect nature of living life here on earth. Because of this, organizations need to take…
How Do You Define Outstanding Customer Service?
Customer service is seen in all industries and across all demographics. It is important because if the purchasers of our goods and services don’t feel like they are taken care…
10 Tips for Dealing with Customer Complaints
Anyone who has a business has had the experience of dealing with customer complaints. While listening to a complaining customer is not something most people enjoy, a complaining customer can…
7 Things Most Customers Won’t Tell You – Unless You Ask
I worked with someone from Britain a few years ago, and I was often shocked at how honest he was. I used to tease him and compare him to…