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Service Recovery

tips for service recovery in small business
Customer Service | Quality Management | Small Business Management

5 Tips For Successful Service Recovery

ByPatricia Lotich, MBA October 21, 2024October 21, 2024

Great customer service is the cornerstone of any successful business. The key to business success is knowing who the customers are, what they want, and making an effort to exceed…

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how to manage employees
Human Resources | Quality Management | Small Business Management

Four Similarities Between Dog Training and Employee Management

ByPatricia Lotich, MBA February 15, 2023December 4, 2023

We have always had dogs. I had lots of dogs as a kid, and when I got married my husband and we have had four dogs. Like most of you,…

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what is a service recovery process
Small Business Management

How Well Does Your Organization Recovery From a Bad Service Experience?

ByPatricia Lotich, MBA October 12, 2022December 4, 2023

We are all human, and human beings make mistakes. This is just part of the imperfect nature of living life here on earth. Because of this, organizations need to take…

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how do you define customer service
Customer Service | Quality Management | Small Business Management

How Do You Define Outstanding Customer Service?

ByPatricia Lotich, MBA November 17, 2021December 5, 2023

Customer service is seen in all industries and across all demographics. It is important because if the purchasers of our goods and services don’t feel like they are taken care…

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How to deal with customer complaints
Customer Service | Quality Management | Small Business Management

10 Tips for Dealing with Customer Complaints

ByPatricia Lotich, MBA October 7, 2021December 5, 2023

Anyone who has a business has had the experience of dealing with customer complaints. While listening to a complaining customer is not something most people enjoy, a complaining customer can…

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customer feedback
Customer Service | Small Business Management

7 Things Most Customers Won’t Tell You – Unless You Ask

ByPatricia Lotich, MBA March 3, 2021December 6, 2023

I worked with someone from Britain a few years ago, and I was often shocked at how honest he was.   I used to tease him and compare him to…

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