5 Tips For Successful Service Recovery
Great customer service is the cornerstone of any successful business. The key to business success is knowing who the customers are, what they want, and making an effort to exceed…
Tips For Conducting Focus Group Interviews
I was recently asked to define a focus group, how to conduct a focus group interview and the purpose of focus group interviews. Focus groups are forums used to gather…
5 Keys to Great Customer Service
Successful organizations understand that consumers pay the bills and great customer service is the key to business success. According to a Zendesk Customer Service Survey, 81% of customers reported sharing…
25 Interview Questions To Ask A Job Candidate
Businesses need employees, and with the historically low unemployment rate, finding good talent can be a real challenge. Job candidates are drawn to businesses where others like to work. Employers…
5 Steps To Help You Prepare to Interview a Job Candidate
Hiring a new employee can be an exciting yet stressful time for a small business owner. The reason is – no one wants to make the costly mistake of hiring…
5 Tips To Instantly Improve The Customer Experience
We all know that it is the customer who purchases our products and services – and ultimately pays the bills. Too many organizations lose sight of this reality and ignore…
9 Ways to Ensure Your Startup Succeeds!
Have you ever wondered how some businesses take off and grow very rapidly in just a few short years while others stay stagnant and barely get by? Some entrepreneurs make…
7 Things You Should Never Say To Retail Customers
Small businesses are the foundation of our economy. Showing support to these hard-working business owners is what those of us who understand small businesses do. As I was out and…
How Well Does Your Organization Recovery From a Bad Service Experience?
We are all human, and human beings make mistakes. This is just part of the imperfect nature of living life here on earth. Because of this, organizations need to take…