5 Keys to Great Customer Service
Successful organizations understand that consumers pay the bills and great customer service is the key to business success. According to a Zendesk Customer Service Survey, 81% of customers reported sharing…
7 Things Most Customers Won’t Tell You – Unless You Ask
I worked with someone from Britain a few years ago, and I was often shocked at how honest he was. I used to tease him and compare him to…
3 Reasons to Pursue BBB Accreditation
We are beginning a new year, and it is a good time to evaluate our reputation with customers. We have all heard horror stories, and even news documentaries, about businesses…
Are You Aware of Negative Customer Reviews?
Successful business owners understand the importance of keeping customers happy. Many use innovative approaches to creating a culture that focuses on customer service and has a strategy for customer satisfaction. However, many…