5 Keys to Great Customer Service
Successful organizations understand that consumers pay the bills and great customer service is the key to business success. According to a Zendesk Customer Service Survey, 81% of customers reported sharing…
6 Reasons Change Initiatives Fail
The business world is changing. Artificial Intelligence has disrupted how work gets done. Despite low unemployment, businesses must stay competitive by embracing these new technologies and improving internal processes. This means…
5 Things Your Organization Can Do To Improve Employee Well-Being
We recently received an update from our insurance company informing us of some added services to our plan. The informational brochure shared some added services that deal with what they…
5 Benefits of Training Employees
Employee training is something that many organizations struggle with. There are issues with adequate resources for curriculum development, facilitating the training, and the downtime associated with pulling employees out of…
Why are Firing Decisions so Difficult?
A responsibility of managing a business is making decisions. We all make countless decisions every day. Some decisions can be made quickly and with ease. However, others are difficult to…
Advantages and Disadvantages of Performance Appraisals
The end of the year is quickly approaching, which typically means an evaluation of how the organization performed during the prior twelve months. This year-end review can help an organization…
How To Create A Mission, Vision, And Values Statement
I was recently asked why a business needs a mission, vision, and values statement. My response was that a mission, vision, and values statement is a tool to help an organization…
6 Ways to Show Employee Gratitude This Thanksgiving!
I don’t know about you, but this time of year really energizes me. The Thanksgiving holiday is a time to enjoy great food but also to be thankful for family,…
Is Remote Work Going Away?
Remote work exploded during the COVID-19 pandemic. Out of a necessity to keep employees safe during an unprecedented time, employers did everything they could to help employees work from home….