The year 2021 has been yet another one for the record books. As we continue to battle this …
5 Examples of a Service Guarantee
Customers buy products and services with an implied guarantee. Â They want to know that their …
How Do You Define Outstanding Customer Service?
Customer service is seen in all industries and across all demographics. It is important …
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2022 Business Planning – 6 Things You Should Be Doing Now!
We have managed to plow through another year of pandemic confusion, mandates, and changes in …
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5 Tips For Dealing With Negative Employee Behaviors
Most of us who have managed people have had the unpleasant experience of dealing with negative …
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What is FOCUS PDCA?
Have you ever wondered how some organizations grow and capture a large market share? It might …
10 Tips for Dealing with Customer Complaints
Anyone who has a business has had the experience of dealing with customer complaints. While …
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Does Your Business Manage With These 5 Oversight Councils?
Running a business requires some very diverse skills. Many small businesses start with an …
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What are the advantages and disadvantages of telecommuting?
The ongoing pandemic has resulted in an increase in the number of employees who …
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