QT Model – 3 Things We Can Learn From QuickTrip
Because of what I do for a living, I am constantly looking for organizations that “have it figured out” and try to glean wisdom from what they do and how…
Corporate Sponsorships And Giving Back
Many successful organizations understand the importance of corporate sponsorships and giving back to the communities in which they operate. These organizations, both large and small, recognize their responsibility to support…
What is a Cause and Effect (Fishbone) Diagram?
Organizations use quality tools to help solve problems. One of those tools is called a Cause and Effect Diagram. A cause and effect diagram, also known as a fishbone diagram,…
6 Reasons to Use Work Completion Checklists
A common tool used in organizations to track and ensure quality are checklists. Checklists are used to remind employees of steps in a process and critical milestones for completing job…
6 Tips For Managing Employee Layoffs
What a difference a few short weeks can make. Just a month ago, the Coronavirus was a concern (not a crisis), the stock market was breaking records, and it was…
7 Steps To Creating A Customer Service Strategy
Organizations that provide outstanding customer service do so intentionally by creating a customer service strategy. A customer service strategy is the foundation for a thriving service culture. Effective managers help…
How To Create a Customer Service System
Many service industries have been struck by the Covid-19 pandemic of 2020. Those businesses that can continue to provide services have learned that the bar has been raised. Customers now…
7 Things Your Business Should Be Doing Now To Prepare To Reopen
What a couple of weeks! Normally I would say it seems like Christmas was a few short days ago. Not this year. It is unbelievable the changes we have been…
8 Reasons To Write Business Policies and Procedures
If you are like most of us, your business became virtual literally overnight. This pandemic has upset even the most diligent organizations and still has many unanswered questions about how…