10 Employee Christmas Gift Ideas
Hiring employees has become increasingly difficult. This labor shortage impacts the customer experience and the faithful employees who continue to come to work every day. Employees have to juggle more…
The 5 Step Process of Strategic Planning
We are a few short weeks away from a new year. Hopefully, you have begun your planning for next year! Strategic plans help identify what an organization is striving to…
Office Christmas Party – 10 Tips To Help Make It A Success!
It is hard to believe we are knee-deep into the holiday season! And with the holiday season comes the annual Office Christmas party. Many organizations use this festive time of…
12 Competencies Every Manager Should Master
There is a first time for everything, and managing other people can be a scary first. Granted, some people are natural leaders who can quickly get up to speed. However,…
2025 Business Planning
We have managed to plow through another year of managing the unpredictable. We’re a few weeks into the fourth quarter, and I thought it might be helpful to discuss what…
7 Management Tools for Quality Control
Many organizations use quality tools to help monitor and manage their quality initiatives. There are several types of tools that can be used. However, there are seven management tools for…
5 Tips For Successful Service Recovery
Great customer service is the cornerstone of any successful business. The key to business success is knowing who the customers are, what they want, and making an effort to exceed…
What is the Definition and Meaning of Tacit Knowledge?
Tacit knowledge is one of the most important and valuable resources organizations have. However, this unwritten knowledge base is often overlooked and underappreciated. The definition and meaning of tacit knowledge…
Small Business Growth – How to Get Over the Hump!
There is not much more exciting than being able to start a new business! But every entrepreneur strives to achieve business growth! Once off the ground, small business owners go…