Total Quality Management (TQM) is about taking care of customers. Successful organizations have figured out that customer satisfaction directly impacts the bottom line. You need a structured, systematic process to…
When a small business is formed, it is often difficult to imagine the time when there is a need to hire employees. When that day comes, it is essential to…
Most of us who have managed people have had the unpleasant experience of dealing with negative employee behaviors. It’s one of those things that drains the energy out of you…
Any successful business has someone behind the scenes helping to keep things humming by connecting all the dots. This person is typically an administrative assistant. Often, these valuable employees have…
Writing a professional business letter is a vital part of business communication. Written communication with customers, vendors, or other businesses is a developed skill that requires practice. Understanding the proper…
Hiring employees has become increasingly difficult. This labor shortage impacts the customer experience and the faithful employees who continue to come to work every day. Employees have to juggle more…
We are a few short weeks away from a new year. Hopefully, you have begun your planning for next year! Strategic plans help identify what an organization is striving to…
It is hard to believe we are knee-deep into the holiday season! And with the holiday season comes the annual Office Christmas party. Many organizations use this festive time of…
There is a first time for everything, and managing other people can be a scary first. Granted, some people are natural leaders who can quickly get up to speed. However,…