Running a business requires processes within its internal operations. These business processes (workflows) dictate how work is done, steps in a process, and predictable outcomes. Businesses use flowcharting to help…
According to the OSHA website, 5,333 workers were killed on the job in 2019. This staggering number represents more than 100 deaths a week or 15 deaths per day. The Bureau…
Human resource management has become a very complex specialty because of the laws that govern how an organization manages its human capital. Organizations are liable for improper human resource record…
The past several months have been an unbelievable whirlwind. If anyone had told us a year ago that we would be sheltering in place, walking around in masks, and terrified…
Organizations use quality tools to help solve problems. One of those tools is called a Cause and Effect Diagram. A cause and effect diagram, also known as a fishbone diagram,…
Any of us who ever had a boss is not surprised to learn that most are clueless about the issues that front-line employees have to contend with. A friend was…
Organizations that provide outstanding customer service do so intentionally by creating a customer service strategy. A customer service strategy is the foundation for a thriving service culture. Effective managers help…
Many service industries have been struck by the Covid-19 pandemic of 2020. Those businesses that can continue to provide services have learned that the bar has been raised. Customers now…
Life as we knew it has changed for most businesses who have had to pivot to now manage remote workers. For those employees lucky enough to have a job that…