How Do You Define Outstanding Customer Service?
Customer service is seen in all industries and across all demographics. It is important because if the purchasers of our goods and services don’t feel like they are taken care…
What is FOCUS PDCA?
Have you ever wondered how some organizations grow and capture a large market share? It might be easier than you think. Increased market share is the result of products and…
10 Tips for Dealing with Customer Complaints
Anyone who has a business has had the experience of dealing with customer complaints. While listening to a complaining customer is not something most people enjoy, a complaining customer can…
5 Examples of Coaching In The WorkPlace
Great managers are also great coaches. Coaching in the workplace is a critical part of a strategic plan for business. Coaches can have a positive effect on the development of…
5 Reasons You Should Welcome Customer Complaints!
Let’s be real. No one likes complainers. We work hard and try to do our best, but sometimes, our best efforts fail to please our customers. In these moments of…
7 Tips For Planning Effective Meetings
There are two types of people in the world. People who love meetings and people who hate them. This dynamic highlights the importance of planning effective meetings. Much of this…
Free Customer Comment Card Template
Businesses rise and fall based on their ability to understand the experience and expectations of their customers. This is why so many businesses use customer comment cards to get immediate…
4 Misconceptions Managers Have About Sharing Information:
Have you ever walked into a professional environment and felt a vibe? Perhaps you sensed happy, productive employees. Maybe you could feel the tension in the air. Possibly there is…
10 Sample Exit Interview Questions
One of the most important aspects of managing any business is having a good understanding of customer expectations. Business customers are defined into two categories – internal and external. External…