7 Steps Your Small Business Should Take Before Hiring That New Employee
When a small business is formed, it is often difficult to imagine the time when there is a need to hire employees. When that day comes, it is essential to…
7 Tips For Managing High-Performance Team
Organizations innovate and create unique products and services by utilizing the combined experience, knowledge, and diverse thought of work teams. The success of these teams is crucial to accomplishing business strategies…
Do You Manage Employee Performance?
Employees go to work every day with the intention of doing a good job. However, this intended outcome is often impacted by the process by which they are managed. Business…
9 Areas Your Organization Should be Auditing
Small business owners invest countless hours in establishing processes to create products and services. These entrepreneurs have a passion for what they do and trust that the people they employ…
Its About The Process – Not The People
Employees go to work every day with the intention of doing a good job. Unfortunately, internal processes impact their ability to do just that! Organizations are responsible for creating systems…
6 Ways To Give Your Customers A Great First Impression!
Some organizations provide a great first impression. Others do not. By first impressions I mean the first point of contact a customer has with an organization. The reality is, customers,…
Do You Know How To Write Business Goals?
Businesses need to plan to be successful. An important part of the business planning process is determining business objectives that are translated into actionable business goals. Goals should support the strategic plan –…
12 Steps to Implementing a Total Quality Management System
Total Quality Management (TQM) is about taking care of customers. Successful organizations have figured out that customer satisfaction directly impacts the bottom line. You need a structured, systematic process to…
How Do You Define Outstanding Customer Service?
Customer service is seen in all industries and across all demographics. It is important because if the purchasers of our goods and services don’t feel like they are taken care…