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Customer Service

How to deal with customer complaints
Customer Service | Quality Management | Small Business Management

10 Tips for Dealing with Customer Complaints

ByPatricia Lotich, MBA October 7, 2021December 5, 2023

Anyone who has a business has had the experience of dealing with customer complaints. While listening to a complaining customer is not something most people enjoy, a complaining customer can…

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setting customer expectations
Customer Service | Small Business Management

Why Is It Important To Manage Customer Expectations?

ByPatricia Lotich, MBA September 8, 2021December 5, 2023

Business owners understand that it is the customer that pays the bills and salaries of its employees. This fact keeps business owners in tune with the importance of managing customer…

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customer questions
Customer Service

Do You Pay Attention To The Questions Your Customers Ask?

ByPatricia Lotich, MBA September 1, 2021December 5, 2023

Customers pay the bills and are the reason we exist. Many organizations miss opportunities by not paying attention to simple requests that customers make. There are many tools available to…

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Why you should welcome customer complaints
Customer Service | Quality Management | Small Business Management | Strategic Planning

5 Reasons You Should Welcome Customer Complaints!

ByPatricia Lotich, MBA August 11, 2021December 5, 2023

Let’s be real. No one likes complainers. We work hard and try to do our best, but sometimes, our best efforts fail to please our customers. In these moments of…

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customer comment card example
Customer Service | Quality Management | Small Business Management

Free Customer Comment Card Template

ByPatricia Lotich, MBA July 21, 2021December 5, 2023

Businesses rise and fall based on their ability to understand the experience and expectations of their customers. This is why so many businesses use customer comment cards to get immediate…

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tips for great customer service
Customer Service

7 Customer Service Tips

ByPatricia Lotich, MBA June 2, 2021December 6, 2023

Great service is what encourages repeat customers and a loyal customer base. We can all relate to good customer service – friendly, competent, timely, high quality. And we can all…

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customer feedback
Customer Service | Small Business Management

7 Things Most Customers Won’t Tell You – Unless You Ask

ByPatricia Lotich, MBA March 3, 2021December 6, 2023

I worked with someone from Britain a few years ago, and I was often shocked at how honest he was.   I used to tease him and compare him to…

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customer service strategy
Customer Service | Quality Management | Small Business Management

7 Steps To Creating A Customer Service Strategy

ByPatricia Lotich, MBA May 5, 2020December 7, 2023

Organizations that provide outstanding customer service do so intentionally by creating a customer service strategy. A customer service strategy is the foundation for a thriving service culture. Effective managers help…

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customer service system
Customer Service | Quality Management | Small Business Management

How To Create a Customer Service System

ByPatricia Lotich, MBA April 29, 2020December 7, 2023

Many service industries have been struck by the Covid-19 pandemic of 2020.  Those businesses that can continue to provide services have learned that the bar has been raised. Customers now…

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