Protecting Your Organization In The Event Of A Disaster
I learned on the news today about the devasting flooding going on in Tennessee. I have family in the area of the flooding so this story hit close to home…
7 Mistakes Managers Make When Doing Performance Appraisals
Performance appraisals are a necessary function of the management process. Strategies and techniques for delivering performance appraisals might change, but at the end of the day, employees need to know…
Creating a Culture of Innovation – It’s Everyone’s Job
Most businesses deal with the constant struggle of beating the competition. Successful organizations have learned that to stay a step ahead of their competitors, they need to develop new and…
7 Things Most Customers Won’t Tell You – Unless You Ask
I worked with someone from Britain a few years ago, and I was often shocked at how honest he was. I used to tease him and compare him to…
10 Sample Exit Interview Questions
One of the most important aspects of managing any business is having a good understanding of customer expectations. Business customers are defined into two categories – internal and external. External…
Give Me A Raise!
When I was in high school, I worked for a restaurant. The restaurant owner once told me that he did not believe in giving raises unless someone asked for one….
7 Things You Can Do To Fix What Irritates Your Customers
Customer service has come a long way – at least, we think. The past century has provided businesses with new technologies that help the business owner keep in contact with…
Example Flowchart as a Quality Management Tool
Running a business requires processes within its internal operations. These business processes (workflows) dictate how work is done, steps in a process, and predictable outcomes. Businesses use flowcharting to help…
How to Develop a Safety Program in 6 Easy Steps
According to the OSHA website, 5,333 workers were killed on the job in 2019. This staggering number represents more than 100 deaths a week or 15 deaths per day. The Bureau…