How Well Does Your Organization Recovery From a Bad Service Experience?
We are all human, and human beings make mistakes. This is just part of the imperfect nature of living life here on earth. Because of this, organizations need to take…
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6 Ways To Give Your Customers A Great First Impression!
Some organizations provide a great first impression. Others do not. By first impressions I mean the first point of contact a customer has with an organization. The reality is, customers,…
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How Do You Define Outstanding Customer Service?
Customer service is seen in all industries and across all demographics. It is important because if the purchasers of our goods and services don’t feel like they are taken care…
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10 Tips for Dealing with Customer Complaints
Anyone who has a business has had the experience of dealing with customer complaints. While listening to a complaining customer is not something most people enjoy, a complaining customer can…
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5 Reasons You Should Welcome Customer Complaints!
Let’s be real. No one likes complainers. We work hard and try to do our best, but sometimes, our best efforts fail to please our customers. In these moments of…
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Free Customer Comment Card Template
Businesses rise and fall based on their ability to understand the experience and expectations of their customers. This is why so many businesses use customer comment cards to get immediate…
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5 Tips For How To Improve Internal Customer Service
Businesses rely on customers to pay the bills, pay employee salary, and to make a profit. The term customer is most commonly associated with someone who purchases goods or services….
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6 Tips for Coaching Great Service!
It is hard to believe, but the pandemic lockdowns are finally easing. This is great news for the millions of small businesses that have struggled to survive the past 18…
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7 Customer Service Tips
Great service is what encourages repeat customers and a loyal customer base. We can all relate to good customer service – friendly, competent, timely, high quality. And we can all…
