Skip to content
The Thriving Small Business
  • HomeExpand
    • About
    • Contact Us!
  • Helpful ArticlesExpand
    • Customer Service
    • Human Resources
    • Quality
    • Sm Bus Management
    • Strategic Planning
    • Vision/Mission
  • Learning Library
The Thriving Small Business

Customer Service

whot to train office etiquette
Customer Service | Small Business Management

24 Tips For Office Etiquette Training

ByPatricia Lotich, MBA August 24, 2022December 4, 2023

I admit that I have been in the workforce for a long time and I guess some would call me old-fashioned. However, it is disheartening to see the deterioration of…

Read More 24 Tips For Office Etiquette TrainingContinue

how to give customers a great first impression
Customer Service | Quality Management | Small Business Management

6 Ways To Give Your Customers A Great First Impression!

ByPatricia Lotich, MBA January 26, 2022December 5, 2023

Some organizations provide a great first impression. Others do not. By first impressions I mean the first point of contact a customer has with an organization. The reality is, customers,…

Read More 6 Ways To Give Your Customers A Great First Impression!Continue

how do you define customer service
Customer Service | Quality Management | Small Business Management

How Do You Define Outstanding Customer Service?

ByPatricia Lotich, MBA November 17, 2021December 5, 2023

Customer service is seen in all industries and across all demographics. It is important because if the purchasers of our goods and services don’t feel like they are taken care…

Read More How Do You Define Outstanding Customer Service?Continue

How to deal with customer complaints
Customer Service | Quality Management | Small Business Management

10 Tips for Dealing with Customer Complaints

ByPatricia Lotich, MBA October 7, 2021December 5, 2023

Anyone who has a business has had the experience of dealing with customer complaints. While listening to a complaining customer is not something most people enjoy, a complaining customer can…

Read More 10 Tips for Dealing with Customer ComplaintsContinue

Why you should welcome customer complaints
Customer Service | Quality Management | Small Business Management | Strategic Planning

5 Reasons You Should Welcome Customer Complaints!

ByPatricia Lotich, MBA August 11, 2021December 5, 2023

Let’s be real. No one likes complainers. We work hard and try to do our best, but sometimes, our best efforts fail to please our customers. In these moments of…

Read More 5 Reasons You Should Welcome Customer Complaints!Continue

customer comment card example
Customer Service | Quality Management | Small Business Management

Free Customer Comment Card Template

ByPatricia Lotich, MBA July 21, 2021December 5, 2023

Businesses rise and fall based on their ability to understand the experience and expectations of their customers. This is why so many businesses use customer comment cards to get immediate…

Read More Free Customer Comment Card TemplateContinue

how to improve internal customer service
Small Business Management

5 Tips For How To Improve Internal Customer Service

ByPatricia Lotich, MBA June 30, 2021December 5, 2023

Businesses rely on customers to pay the bills, pay employee salary, and to make a profit. The term customer is most commonly associated with someone who purchases goods or services….

Read More 5 Tips For How To Improve Internal Customer ServiceContinue

how to coach great service
Small Business Management

6 Tips for Coaching Great Service!

ByPatricia Lotich, MBA June 16, 2021December 6, 2023

It is hard to believe, but the pandemic lockdowns are finally easing. This is great news for the millions of small businesses that have struggled to survive the past 18…

Read More 6 Tips for Coaching Great Service!Continue

tips for great customer service
Customer Service

7 Customer Service Tips

ByPatricia Lotich, MBA June 2, 2021December 6, 2023

Great service is what encourages repeat customers and a loyal customer base. We can all relate to good customer service – friendly, competent, timely, high quality. And we can all…

Read More 7 Customer Service TipsContinue

Page navigation

Previous PagePrevious 1 2 3 Next PageNext
Thriving Small Business About Page
About
Learning Library
Learning Library
Contact Us
Contact Us

Join Our Weekly Newsletter

Join 4000+ subscribers! Get FREE articles to help you manage your organization better!
And get a copy of our FREE E-Book -
Implementing Strategy for Business Development and Growth.
No charge. No spam. Only love. Don't worry you can unsubscribe anytime!.

Subscribe for free
  • Contact
  • Privacy Policy
  • Terms
  • Affiliate Disclaimer

© 2009-2025 · The Thriving Small Business · All Rights Reserved

  • Home
    • About
    • Contact Us!
  • Helpful Articles
    • Customer Service
    • Human Resources
    • Quality
    • Sm Bus Management
    • Strategic Planning
    • Vision/Mission
  • Learning Library
Search