6 Examples Of Credibility You Don’t Want Your Business To Lose
Being a credible person is a pet peeve and is extremely important to me. Maintaining credibility on a personal or professional level should be a priority for all of us….
7 Things Most Customers Won’t Tell You – Unless You Ask
I worked with someone from Britain a few years ago, and I was often shocked at how honest he was. I used to tease him and compare him to…
7 Things You Can Do To Fix What Irritates Your Customers
Customer service has come a long way – at least, we think. The past century has provided businesses with new technologies that help the business owner keep in contact with…
10 Steps To Creating A Small Business Budget
If we have learned anything this year, it has been how to pivot our businesses. We have had to change how we clean, work, and manage our small business budget!…
11 Common Mistakes Small Business Owners Make
Running a small business requires wearing many hats and being many things to lots of people. When entrepreneurs embark on the journey of creating and growing a business, they are…
7 Steps To Creating A Customer Service Strategy
Organizations that provide outstanding customer service do so intentionally by creating a customer service strategy. A customer service strategy is the foundation for a thriving service culture. Effective managers help…
How To Create a Customer Service System
Many service industries have been struck by the Covid-19 pandemic of 2020. Those businesses that can continue to provide services have learned that the bar has been raised. Customers now…
How to Turn Customer Satisfaction into Customer Loyalty
A loyal customer base is important because it is those consumers who sustain and grow businesses. Organizations that understand the importance of happy customers, need to think strategically in order to build…
10 Tips For Soliciting Customer Feedback
Customer satisfaction is paramount to the success of any business. For this success, a business must understand who its customers are, what they want, and have systems and processes in…