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Customer Satisfaction

Business Credibility
Human Resources | Small Business Management

6 Examples Of Credibility You Don’t Want Your Business To Lose

ByPatricia Lotich, MBA May 26, 2021December 6, 2023

Being a credible person is a pet peeve and is extremely important to me. Maintaining credibility on a personal or professional level should be a priority for all of us….

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customer feedback
Customer Service | Small Business Management

7 Things Most Customers Won’t Tell You – Unless You Ask

ByPatricia Lotich, MBA March 3, 2021December 6, 2023

I worked with someone from Britain a few years ago, and I was often shocked at how honest he was.   I used to tease him and compare him to…

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how to fix customer problems
Small Business Management

7 Things You Can Do To Fix What Irritates Your Customers

ByPatricia Lotich, MBA January 27, 2021December 6, 2023

Customer service has come a long way – at least, we think. The past century has provided businesses with new technologies that help the business owner keep in contact with…

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10 Steps To Creating A Small Business Budget
Small Business Management

10 Steps To Creating A Small Business Budget

ByPatricia Lotich, MBA October 14, 2020December 6, 2023

If we have learned anything this year, it has been how to pivot our businesses. We have had to change how we clean, work, and manage our small business budget!…

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small business mistakes
Small Business Management

11 Common Mistakes Small Business Owners Make

ByPatricia Lotich, MBA July 15, 2020December 6, 2023

Running a small business requires wearing many hats and being many things to lots of people. When entrepreneurs embark on the journey of creating and growing a business, they are…

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customer service strategy
Customer Service | Quality Management | Small Business Management

7 Steps To Creating A Customer Service Strategy

ByPatricia Lotich, MBA May 5, 2020December 7, 2023

Organizations that provide outstanding customer service do so intentionally by creating a customer service strategy. A customer service strategy is the foundation for a thriving service culture. Effective managers help…

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customer service system
Customer Service | Quality Management | Small Business Management

How To Create a Customer Service System

ByPatricia Lotich, MBA April 29, 2020December 7, 2023

Many service industries have been struck by the Covid-19 pandemic of 2020.  Those businesses that can continue to provide services have learned that the bar has been raised. Customers now…

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How to Turn Customer Satisfaction into Customer Loyalty
Customer Service | Quality Management | Small Business Management | Strategic Planning

How to Turn Customer Satisfaction into Customer Loyalty

ByPatricia Lotich, MBA March 11, 2020December 7, 2023

A loyal customer base is important because it is those consumers who sustain and grow businesses. Organizations that understand the importance of happy customers, need to think strategically in order to build…

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how to solicit customer feedback
Customer Service | Quality Management | Small Business Management | Strategic Planning

10 Tips For Soliciting Customer Feedback

ByPatricia Lotich, MBA September 18, 2019December 7, 2023

Customer satisfaction is paramount to the success of any business. For this success, a business must understand who its customers are, what they want, and have systems and processes in…

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