Organizations that provide outstanding customer service, do so intentionally by creating a …
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How to Turn Customer Satisfaction into Customer Loyalty
A loyal customer base is important because it is those consumers who sustain and grow …
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3 Reasons to Pursue BBB Accreditation
We are beginning a new year and it is a good time to evaluate our reputation with …
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Loyalty Programs – How to Win Customers and Keep Them for Life
Coupons, loyalty programs, and customer incentives seem to be in most establishments these …
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Say This, Not That – 7 Things Retail Businesses Should Not Say To A Customer
As I was out and about this holiday season shopping, I made a point of supporting small …
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Did You Know That There Are 5 Levels of Customer Satisfaction?
Customer retention is the result of an organization’s ability to create customer …
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5 Reasons You Should Welcome Customer Complaints!
The sad fact is only about 4% of dissatisfied customers complain. If a customer does not …
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Top 10 Customer Service Irritants
Customer service has come a long way - at least we think. The past century has provided …
