7 Things You Should Never Say To Retail Customers
Small businesses are the foundation of our economy. Showing support to these hard-working business owners is what those of us who understand small businesses do. As I was out and…
What Are The 5 Levels of Customer Satisfaction?
As a business owner, the first thing you will learn is that you need customers to pay the bills. Without them, a business would cease to exist. After you gain…
5 Reasons You Should Welcome Customer Complaints!
Let’s be real. No one likes complainers. We work hard and try to do our best, but sometimes, our best efforts fail to please our customers. In these moments of…
7 Things You Can Do To Fix What Irritates Your Customers
Customer service has come a long way – at least, we think. The past century has provided businesses with new technologies that help the business owner keep in contact with…
7 Steps To Creating A Customer Service Strategy
Organizations that provide outstanding customer service do so intentionally by creating a customer service strategy. A customer service strategy is the foundation for a thriving service culture. Effective managers help…
How to Turn Customer Satisfaction into Customer Loyalty
A loyal customer base is important because it is those consumers who sustain and grow businesses. Organizations that understand the importance of happy customers, need to think strategically in order to build…
3 Reasons to Pursue BBB Accreditation
We are beginning a new year, and it is a good time to evaluate our reputation with customers. We have all heard horror stories, and even news documentaries, about businesses…
Loyalty Programs – How to Win and Keep Customers
Coupons, loyalty programs, and customer incentives seem to be in most establishments these days. I have to admit I love coupons but I also love reward programs that can utilize…