It seems that there is a natural disaster happening all the time. The most recent has been …
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Advantages and Disadvantages of Performance Appraisals
Employees, as well as managers, often question why organizations do employee performance …
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7 Steps Your Small Business Should Take Before Hiring That New Employee
When a small business is formed, it is often difficult to imagine the time when there is a need …
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7 Tips for Your Benchmarking Efforts
Learning from others is how we all improve. Organizations use benchmarking to compare …
5 Barriers to Achieving Business Goals
Organizations use strategy and goals to move a business forward. However, this is all …
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Did You Know That There Are 5 Levels of Customer Satisfaction?
Customer retention is the result of an organization’s ability to create customer …
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12 Steps to Implementing a Quality Management System
Successful organizations have figured out that customer satisfaction has a direct impact on the …
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5 Reasons You Should Welcome Customer Complaints!
The sad fact is only about 4% of dissatisfied customers complain. If a customer does not …
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Business Planning – 6 Things You Should Be Doing Now!
We’re a few weeks into the 4th quarter and I thought it might be helpful to talk about those …
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