Total Quality Management (TQM) is about taking care of customers. Successful organizations have figured out that customer satisfaction directly impacts the bottom line. You need a structured, systematic process to…
When a small business is formed, it is often difficult to imagine the time when there is a need to hire employees. When that day comes, it is essential to…
We are a few short weeks away from a new year. Hopefully, you have begun your planning for next year! Strategic plans help identify what an organization is striving to…
We have managed to plow through another year of managing the unpredictable. We’re a few weeks into the fourth quarter, and I thought it might be helpful to discuss what…
Business success is the result of strategy, planning, and management skills. Every business should have a strategy and a plan. However, a strategic plan is only as effective as…
According to an Employee Job Satisfaction and Engagement Report by the Society for Human Resource Management (SHRM), 62.3% of US employees reported overall satisfaction with their current job in 2022….
The end of the year is quickly approaching, which typically means an evaluation of how the organization performed during the prior twelve months. This year-end review can help an organization…
Learning from others is how we all improve. Organizations use benchmarking to compare themselves to others and learn. What Is Benchmarking In Business? Benchmarking is the process of going outside…
Organizations use strategy and goals to move a business forward. However, a successful strategy is dependent on how well goals are achieved. Organizations need to have a structured performance management…