How Well Does Your Organization Recovery From a Bad Service Experience?
We are all human, and human beings make mistakes. This is just part of the imperfect nature of living life here on earth. Because of this, organizations need to take…
8 Traits To Look for in a Mentor
When I was young in my career, I was fortunate enough to have some amazing mentors in my life. These professionals who were only a few years ahead of me…
7 Tips to Make The Employee Survey Process Successful
Every business owner understands that customers pay the bills. And, to keep those customers coming back they need to provide a great service experience. However, many organizations don’t pay as…
24 Tips For Office Etiquette Training
I admit that I have been in the workforce for a long time and I guess some would call me old-fashioned. However, it is disheartening to see the deterioration of…
5 Common Business Organizational Structures
Businesses use organizational structures to show a picture of the chain of command and to help employees understand reporting relationships. The management structure of a small business will determine its…
2022 IRS Standard Mileage Rate
We are all feeling the pain at the pump and the IRS is responding by adjusting the 2022 mileage rate mid-year. A nice surprise in this time of extraordinary inflation!…
Cash Handling Policy Example
As they say, money makes the world go round. And, small businesses need money to operate – which is why a cash handling policy is so important. We live in…
10 Ways to Protect Your Organization from Employee Fraud
No business owner ever expects his/her organization to have to deal with employee fraud. However, fraud and embezzlement are very real issues for businesses. Employee fraud costs businesses billions of…
5 Steps to Effective Delegation
Anyone who has ever managed people or projects understands the importance of good delegation skills. Effective delegation is built off of strategy and forethought. Leaders who delegate effectively understand the…