5 Reasons You Should Welcome Customer Complaints!
Let’s be real. No one likes complainers. We work hard and try to do our best, but sometimes, our best efforts fail to please our customers. In these moments of…
7 Tips For Planning Effective Meetings
There are two types of people in the world. People who love meetings and people who hate them. This dynamic highlights the importance of planning effective meetings. Much of this…
Free Customer Comment Card Template
Businesses rise and fall based on their ability to understand the experience and expectations of their customers. This is why so many businesses use customer comment cards to get immediate…
5 Tips For How To Improve Internal Customer Service
Businesses rely on customers to pay the bills, pay employee salary, and to make a profit. The term customer is most commonly associated with someone who purchases goods or services….
6 Tips for Coaching Great Service!
It is hard to believe, but the pandemic lockdowns are finally easing. This is great news for the millions of small businesses that have struggled to survive the past 18…
4 Tips to Improve Your Upselling and Cross-Selling Techniques
If you shop, you have probably interacted with a salesperson who was upselling or cross-selling a product. For instance, upselling is when you are at the cash register at the…
6 Examples Of Credibility You Don’t Want Your Business To Lose
Being a credible person is a pet peeve and is extremely important to me. Maintaining credibility on a personal or professional level should be a priority for all of us….
3 Tips For Making Business Decisions
Business owners and managers make decisions all day long. In fact, it is estimated that we all make 35,000 decisions every single day! Obviously, not all of these decisions will…
How to Maintain A Skilled Workforce While Controlling Costs
The US is facing a shortage of educated and skilled labor. Some think this shortage could have alarming consequences on America’s competitiveness in the global economy. According to the Guide to…