How to Write a Team Charter
Every business has a desire to grow. Growth is what results in more customers, more products, and efficiencies in how work gets done. Businesses grow by striving to continually improve…
5 Barriers to Achieving Business Goals
Organizations use strategy and goals to move a business forward. However, a successful strategy is dependent on how well goals are achieved. Organizations need to have a structured performance management…
Do You Manage Employee Performance?
Employees go to work every day with the intention of doing a good job. However, this intended outcome is often impacted by the process by which they are managed. Business…
9 Areas Your Organization Should be Auditing
Small business owners invest countless hours in establishing processes to create products and services. These entrepreneurs have a passion for what they do and trust that the people they employ…
7 Things You Can Do To Improve Your Health and Control Health Care Costs
Most of us utilize the healthcare system at least occasionally. For women that might mean the birth of a child, a broken bone, or other injuries. Others, unfortunately, have chronic…
What Are The 5 Levels of Customer Satisfaction?
As a business owner, the first thing you will learn is that you need customers to pay the bills. Without them, a business would cease to exist. After you gain…
Tips for Writing and Giving Performance Appraisals
Businesses use the performance appraisal process to manage employees toward achieving organizational goals. The annual performance appraisal is one of the least favored times of the year because the process is…
6 Ways To Give Your Customers A Great First Impression!
Some organizations provide a great first impression. Others do not. By first impressions I mean the first point of contact a customer has with an organization. The reality is, customers,…
12 Steps to Implementing a Total Quality Management System
Total Quality Management (TQM) is about taking care of customers. Successful organizations have figured out that customer satisfaction directly impacts the bottom line. You need a structured, systematic process to…