9 Areas Your Organization Should be Auditing
Small business owners invest countless hours in establishing processes to create products and services. These entrepreneurs have a passion for what they do and trust that the people they employ…
7 Things You Can Do To Improve Your Health and Control Health Care Costs
Most of us utilize the healthcare system at least occasionally. For women that might mean the birth of a child, a broken bone, or other injuries. Others, unfortunately, have chronic…
What Are The 5 Levels of Customer Satisfaction?
As a business owner, the first thing you will learn is that you need customers to pay the bills. Without them, a business would cease to exist. After you gain…
Tips for Writing and Giving Performance Appraisals
Businesses use the performance appraisal process to manage employees toward achieving organizational goals. The annual performance appraisal is one of the least favored times of the year because the process is…
6 Ways To Give Your Customers A Great First Impression!
Some organizations provide a great first impression. Others do not. By first impressions I mean the first point of contact a customer has with an organization. The reality is, customers,…
12 Steps to Implementing a Total Quality Management System
Total Quality Management (TQM) is about taking care of customers. Successful organizations have figured out that customer satisfaction directly impacts the bottom line. You need a structured, systematic process to…
6 Tips For Safeguarding Electronic Data When Employees Leave
Here we go again. The new Covid variant – Omicron seems to be taking us backward. New mandates and precautions are increasing to battle this resurgence. This means that employees…
5 Examples of a Service Guarantee
Customers buy products and services with an implied guarantee. They want to know that their purchase will be backed and guaranteed to give them what they expected. Customer service guarantees…
How Do You Define Outstanding Customer Service?
Customer service is seen in all industries and across all demographics. It is important because if the purchasers of our goods and services don’t feel like they are taken care…