QT Model – 3 Things We Can Learn From QuickTrip
Because of what I do for a living, I am constantly looking for organizations that “have it figured out” and try to glean wisdom from what they do and how…
Corporate Sponsorships And Giving Back
Many successful organizations understand the importance of corporate sponsorships and giving back to the communities in which they operate. These organizations, both large and small, recognize their responsibility to support…
What is a Cause and Effect (Fishbone) Diagram?
Organizations use quality tools to help solve problems. One of those tools is called a Cause and Effect Diagram. A cause and effect diagram, also known as a fishbone diagram,…
6 Reasons to Use Work Completion Checklists
A common tool used in organizations to track and ensure quality are checklists. Checklists are used to remind employees of steps in a process and critical milestones for completing job…
Internal Problems Can Impact Your Customers
Any of us who ever had a boss is not surprised to learn that most are clueless about the issues that front-line employees have to contend with. A friend was…
Employee Self-Appraisal Example
Most of us have experienced a performance appraisal. We realize that our supervisors try hard to be objective and fair in their assessment of our efforts. However, employees often see…
6 Tips For Managing Employee Layoffs
What a difference a few short weeks can make. Just a month ago, the Coronavirus was a concern (not a crisis), the stock market was breaking records, and it was…
7 Steps To Creating A Customer Service Strategy
Organizations that provide outstanding customer service do so intentionally by creating a customer service strategy. A customer service strategy is the foundation for a thriving service culture. Effective managers help…
How To Create a Customer Service System
Many service industries have been struck by the Covid-19 pandemic of 2020. Those businesses that can continue to provide services have learned that the bar has been raised. Customers now…