4 Tips to Improve Your Upselling and Cross-Selling Techniques
If you shop, you have probably interacted with a salesperson who was upselling or cross-selling a product. For instance, upselling is when you are at the cash register at the…
7 Customer Service Tips
Great service is what encourages repeat customers and a loyal customer base. We can all relate to good customer service – friendly, competent, timely, high quality. And we can all…
6 Examples Of Credibility You Don’t Want Your Business To Lose
Being a credible person is a pet peeve and is extremely important to me. Maintaining credibility on a personal or professional level should be a priority for all of us….
3 Tips For Making Business Decisions
Business owners and managers make decisions all day long. In fact, it is estimated that we all make 35,000 decisions every single day! Obviously, not all of these decisions will…
How to Maintain A Skilled Workforce While Controlling Costs
The US is facing a shortage of educated and skilled labor. Some think this shortage could have alarming consequences on America’s competitiveness in the global economy. According to the Guide to…
6 Things to Include in an Employee Termination Checklist
When employees leave an organization, some things need to be wrapped up, materials collected, forms signed, and internet access disconnected on the terminating employee. An effective way for a Human Resources…
Generational Differences – 3 Strategies for Managing Generational Differences
I know this is dating myself, but when I first entered the workforce, there were no named generations or sensitivity to how each generation was managed or interacted with each…
Protecting Your Organization In The Event Of A Disaster
I learned on the news today about the devasting flooding going on in Tennessee. I have family in the area of the flooding so this story hit close to home…
7 Mistakes Managers Make When Doing Performance Appraisals
Performance appraisals are a necessary function of the management process. Strategies and techniques for delivering performance appraisals might change, but at the end of the day, employees need to know…