6 Ways To Give Your Customers A Great First Impression!
Some organizations provide a great first impression. Others do not. By first impressions I mean the first point of contact a customer has with an organization. The reality is, customers,…
6 Tips For Safeguarding Electronic Data When Employees Leave
Here we go again. The new Covid variant – Omicron seems to be taking us backward. New mandates and precautions are increasing to battle this resurgence. This means that employees…
5 Examples of a Service Guarantee
Customers buy products and services with an implied guarantee. They want to know that their purchase will be backed and guaranteed to give them what they expected. Customer service guarantees…
How Do You Define Outstanding Customer Service?
Customer service is seen in all industries and across all demographics. It is important because if the purchasers of our goods and services don’t feel like they are taken care…
What is FOCUS PDCA?
Have you ever wondered how some organizations grow and capture a large market share? It might be easier than you think. Increased market share is the result of products and…
10 Tips for Dealing with Customer Complaints
Anyone who has a business has had the experience of dealing with customer complaints. While listening to a complaining customer is not something most people enjoy, a complaining customer can…
Does Your Business Manage With These 5 Oversight Councils?
Running a business requires some very diverse skills. Many small businesses start with an idea. That idea is developed into a product or service that a business owner hopes to…
What are the advantages and disadvantages of telecommuting?
The ongoing pandemic has resulted in an increase in the number of employees who telecommute. Telecommuting has been a gradual upward trend over the past several years. This increase has…
9 Duties of a Human Resource Assistant
Successful small businesses grow. And with that growth comes the need to incorporate the HR function into the organization’s management. The duties and responsibilities of a human resource assistant can…