Organizations innovate and create unique products and services by utilizing the combined experience, knowledge, and diverse thoughts of work teams. The success of these teams is crucial to accomplishing business strategies…
Total Quality Management (TQM) is about taking care of customers. Successful organizations have figured out that customer satisfaction directly impacts the bottom line. You need a structured, systematic process to…
When a small business is formed, it is often difficult to imagine the time when there is a need to hire employees. When that day comes, it is essential to…
Businesses need to plan to be successful. An important part of the business planning process is determining business objectives translated into actionable business goals. Goals should support the strategic plan – a written…
Most of us who have managed people have had the unpleasant experience of dealing with negative employee behaviors. It’s one of those things that drains the energy out of you…
Any successful business has someone behind the scenes helping to keep things humming by connecting all the dots. This person is typically an administrative assistant. Often, these valuable employees have…
Writing a professional business letter is a vital part of business communication. Written communication with customers, vendors, or other businesses is a developed skill that requires practice. Understanding the proper…
Hiring employees has become increasingly difficult. This labor shortage impacts the customer experience and the faithful employees who continue to come to work every day. Employees have to juggle more…
We are a few short weeks away from a new year. Hopefully, you have begun your planning for next year! Strategic plans help identify what an organization is striving to…