The Thriving Small Business

5 Warning Signs That Your Organization Is At Risk Of A Quality Disaster

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Service and product quality is what separates the successful from struggling businesses.

Consumers have raised the bar as far as what they expect in terms of service and product quality.

The tension organizations wrestle with is managing the cost of delivering high quality products and services with a profitable bottom line. Read the Full Article →

 7 Tips to Make The Employee Survey Process Successful

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Every business owner understands that customers pay the bills.

And, to keep those customers coming back they need to provide a great service experience.

However, many organizations don’t pay as much attention to those people who care for their customers – the employees.

Employees are often on the front-line and interact with customers either in person, on the phone or delivering the product or service. Read the Full Article →

6 Areas of HR That Every Organization Should Manage

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Let’s be real – managing people is not why an entrepreneur goes into business.

Small business owners often lack the interest or skill-set to manage their most valuable asset – their human resources.

This art of managing people is complex and a science of its own.

There are entire degree and certification programs to teach the experts how to deal with the often complex issues that come with managing a work force. Read the Full Article →

Administrative Assistant Performance Goals Examples

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Administrative assistants are of the most valuable of all employees because they are the doers, the ones who get things done and can be instrumental in helping the organization achieve its objectives.

This of course is if they have a good understanding of what is expected of them and written employee goals to help them prioritize daily work tasks. Read the Full Article →

12 Time Management Tips – Do You Manage your Time Well?

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Time is a resource that is constantly being lost.  It is one of those things that once lost, you never get back and most people regret wasting at some point in their life.

Good time management helps people accomplish goals, fulfill dreams, desires and ultimately their destiny.

We may never know how things may have been different if people had been more responsible with the time they had. Read the Full Article →

4 Tip for Improving Productivity and Decreasing Employee Errors

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I am a firm believer that employees come to work and want to do a good job.

However, it is the organization’s responsibility to ensure the work environment is one that inspires creative thinking and allows employees to do their job without any barriers or distractions to slow them down.

Apple is getting ready to open its new Spaceship Campus or Apple Park. Read the Full Article →

4 Steps to Developing a Quality Management System

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Successful organizations understand the importance of managing organizational quality.

But before quality can be managed it needs to be defined. What is quality?

Employees should understand how the organization defines quality and the importance of maintaining high quality services and products.

They also need to know how what they do impacts products and services. Read the Full Article →

What Are Critical Success Factors?

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Whether you are managing a restaurant, boutique or insurance agency, it is important to know that you are focusing on those things that help the organization achieve its mission.

Anyone who manages internal processes understands how challenging it can be to balance daily responsibilities with monitoring how well the organization is performing. Read the Full Article →

7 Tips for Your Benchmarking Efforts

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Learning from others is how we all improve.

Organizations use benchmarking to compare themselves to others and learn.

Benchmarking is the process of going outside an organization to look at how high performers are doing things in other industries.  The concept is to identify and learn from best practices.

Organizations use benchmarking as part of their Quality Management System in an effort to gain insight into ways to improve what they do. Read the Full Article →

4 Things United Airlines Could Have Done Better To Avoid Its PR Nightmare

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Unless you have been living in a cave the last few weeks, you probably saw the shocking video of a passenger being dragged off of a United Airlines Flight on April 10, 2017.

What was the most amazing thing to me was that this event happened because the airline needed to make seats available for employees. Read the Full Article →