6 Reasons To Encourage Employees to Take A Vacation
Easter is behind us, which means summer is in our sights, and vacation season is just around the corner. From when we are small children, we are programmed to look…
Ask These 5 Questions To Improve Employee Performance
There is a secret that can help improve employee performance. Sometimes you simply need to ask some questions. When I was young, I measured the workday by biding my time…
12 Things Your Business Needs To Do Before Hiring that First Employee
The economy is trying to rebound while unemployment remains low. This means businesses are hiring, but there are some things you need to do before hiring that first employee. Whether…
Administrative Professionals Day Is April 23
There is nothing more valuable to any business than an Administrative Assistant. These helpful employees very often keep the operation going and ensure that nothing falls through the cracks. We…
Learn Tips To Manage Customer Wait Times
I recently went to a doctor’s appointment with my husband. This physician specialist was said to be “one of the best” in his field, so we made the appointment at…
5 Ways To Improve The Internal Customer Experience
The term customer is most commonly associated with consumers who purchase goods or services. However, Joseph Juran, a famous management consultant, taught that organizations have both external and internal customers. What is…
How To Overcome Procrastination at Work
If you are like me, there are days that are more productive than others. The underlying issue is simply procrastination. Most of us are guilty of procrastination at one time…
8 Points To Include In Your Social Media Policy
As employers, we strive to create work environments that inspire, encourage, and motivate employees – because we know that is how to maximize employee productivity. We also understand that we…
5 Keys to Great Customer Service
Successful organizations understand that consumers pay the bills and great customer service is the key to business success. According to a Zendesk Customer Service Survey, 81% of customers reported sharing…