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why you should encourage employees to take a vacation
Human Resources | Small Business Management

6 Reasons To Encourage Employees to Take A Vacation

ByPatricia Lotich, MBA May 1, 2024May 20, 2024

Easter is behind us, which means summer is in our sights, and vacation season is just around the corner. From when we are small children, we are programmed to look…

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how to help employees improve performance
Human Resources

Ask These 5 Questions To Improve Employee Performance

ByPatricia Lotich, MBA April 24, 2024April 30, 2024

There is a secret that can help improve employee performance. Sometimes you simply need to ask some questions. When I was young, I measured the workday by biding my time…

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how to hire my first employee
Human Resources

12 Things Your Business Needs To Do Before Hiring that First Employee

ByPatricia Lotich, MBA April 18, 2024April 18, 2024

The economy is trying to rebound while unemployment remains low. This means businesses are hiring, but there are some things you need to do before hiring that first employee. Whether…

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administrative professionals day 2024
Small Business Management

Administrative Professionals Day Is April 23

ByPatricia Lotich, MBA April 3, 2024January 22, 2025

There is nothing more valuable to any business than an Administrative Assistant. These helpful employees very often keep the operation going and ensure that nothing falls through the cracks. We…

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how to manage waiting customers
Customer Service

Learn Tips To Manage Customer Wait Times

ByPatricia Lotich, MBA March 27, 2024March 27, 2024

I recently went to a doctor’s appointment with my husband. This physician specialist was said to be “one of the best” in his field, so we made the appointment at…

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how to improve the internal customer experience
Small Business Management

5 Ways To Improve The Internal Customer Experience

ByPatricia Lotich, MBA March 20, 2024March 20, 2024

The term customer is most commonly associated with consumers who purchase goods or services. However, Joseph Juran, a famous management consultant, taught that organizations have both external and internal customers. What is…

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tips to overcome procrastination at work
Small Business Management

How To Overcome Procrastination at Work

ByPatricia Lotich, MBA March 5, 2024March 5, 2024

If you are like me, there are days that are more productive than others. The underlying issue is simply procrastination. Most of us are guilty of procrastination at one time…

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what to include in a social media policy
Small Business Management

8 Points To Include In Your Social Media Policy

ByPatricia Lotich, MBA February 21, 2024February 21, 2024

As employers, we strive to create work environments that inspire, encourage, and motivate employees – because we know that is how to maximize employee productivity. We also understand that we…

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how to create a great customer experience
Small Business Management

5 Keys to Great Customer Service

ByPatricia Lotich, MBA February 14, 2024February 14, 2024

Successful organizations understand that consumers pay the bills and great customer service is the key to business success. According to a Zendesk Customer Service Survey, 81% of customers reported sharing…

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