I know this is dating myself, but when I first entered the workforce, there were no named …
Continue Reading about Generational Differences – 3 Strategies for Managing Generational Differences
Protecting Your Organization In The Event Of A Disaster
I learned on the news today about the devasting flooding going on in Tennessee. I have …
Continue Reading about Protecting Your Organization In The Event Of A Disaster
7 Mistakes Managers Make When Doing Performance Appraisals
Performance appraisals are a necessary function of the management process. Strategies and …
Continue Reading about 7 Mistakes Managers Make When Doing Performance Appraisals
Creating a Culture of Innovation – It’s Everyone’s Job
Most businesses deal with the constant struggle of beating the competition. Successful …
Continue Reading about Creating a Culture of Innovation – It’s Everyone’s Job
7 Things Most Customers Won’t Tell You – Unless You Ask
I worked with someone from Britain a few years ago, and I was often shocked at how honest he …
Continue Reading about 7 Things Most Customers Won’t Tell You – Unless You Ask
10 Sample Exit Interview Questions
One of the most important aspects of managing any business is having a good understanding of …
Give Me A Raise!
When I was in high school, I worked for a restaurant. The restaurant owner once told me that he …
7 Things You Can Do To Fix What Irritates Your Customers
Customer service has come a long way - at least we think. The past century has provided …
Continue Reading about 7 Things You Can Do To Fix What Irritates Your Customers
Example Flowchart as a Quality Management Tool
Running a business requires processes within its internal operations. These business processes …
Continue Reading about Example Flowchart as a Quality Management Tool
