Learn Tips To Manage Customer Wait Times
I recently went to a doctor’s appointment with my husband. This physician specialist was said to be “one of the best” in his field, so we made the appointment at…
5 Ways To Improve The Internal Customer Experience
The term customer is most commonly associated with consumers who purchase goods or services. However, Joseph Juran, a famous management consultant, taught that organizations have both external and internal customers. What is…
How To Overcome Procrastination at Work
If you are like me, there are days that are more productive than others. The underlying issue is simply procrastination. Most of us are guilty of procrastination at one time…
8 Points To Include In Your Social Media Policy
As employers, we strive to create work environments that inspire, encourage, and motivate employees – because we know that is how to maximize employee productivity. We also understand that we…
5 Keys to Great Customer Service
Successful organizations understand that consumers pay the bills and great customer service is the key to business success. According to a Zendesk Customer Service Survey, 81% of customers reported sharing…
6 Reasons Change Initiatives Fail
The business world is changing. Artificial Intelligence has disrupted how work gets done. Despite low unemployment, businesses must stay competitive by embracing these new technologies and improving internal processes. This means…
5 Things Your Organization Can Do To Improve Employee Well-Being
We recently received an update from our insurance company informing us of some added services to our plan. The informational brochure shared some added services that deal with what they…
5 Benefits of Training Employees
Employee training is something that many organizations struggle with. There are issues with adequate resources for curriculum development, facilitating the training, and the downtime associated with pulling employees out of…
Why are Firing Decisions so Difficult?
A responsibility of managing a business is making decisions. We all make countless decisions every day. Some decisions can be made quickly and with ease. However, others are difficult to…