Organizations that provide outstanding customer service do so intentionally by creating a customer service strategy. A customer service strategy is the foundation for a thriving service culture. Effective managers help…
Many service industries have been struck by the Covid-19 pandemic of 2020. Those businesses that can continue to provide services have learned that the bar has been raised. Customers now…
What a couple of weeks! Normally I would say it seems like Christmas was a few short days ago. Not this year. It is unbelievable the changes we have been…
If you are like most of us, your business became virtual literally overnight. This pandemic has upset even the most diligent organizations and still has many unanswered questions about how…
Life as we knew it has changed for most businesses who have had to pivot to now manage remote workers. For those employees lucky enough to have a job that…
In case you have been without WiFi the last couple of weeks and haven’t watched the news, our country is in a bit of a crisis. The Coronavirus Pandemic of…
A loyal customer base is important because it is those consumers who sustain and grow businesses. Organizations that understand the importance of happy customers, need to think strategically in order to build…
Any of us who have been around for a while understand that the workplace is changing. Employees are changing, and with this change comes a necessity for organizations to change…
Successful businesses understand that their success is the result of the hard work of their employees. Employee Appreciation Day can help! We often take for granted this valuable group of…