How Do You Define Outstanding Customer Service?
Customer service is seen in all industries and across all demographics. It is important because if the purchasers of our goods and services don’t feel like they are taken care…
5 Tips For Dealing With Negative Employee Behaviors
Most of us who have managed people have had the unpleasant experience of dealing with negative employee behaviors. It’s one of those things that just drains the energy out of…
What is FOCUS PDCA?
Have you ever wondered how some organizations grow and capture a large market share? It might be easier than you think. Increased market share is the result of products and…
10 Tips for Dealing with Customer Complaints
Anyone who has a business has had the experience of dealing with customer complaints. While listening to a complaining customer is not something most people enjoy, a complaining customer can…
Does Your Business Manage With These 5 Oversight Councils?
Running a business requires some very diverse skills. Many small businesses start with an idea. That idea is developed into a product or service that a business owner hopes to…
What are the advantages and disadvantages of telecommuting?
The ongoing pandemic has resulted in an increase in the number of employees who telecommute. Telecommuting has been a gradual upward trend over the past several years. This increase has…
9 Duties of a Human Resource Assistant
Successful small businesses grow. And with that growth comes the need to incorporate the HR function into the organization’s management. The duties and responsibilities of a human resource assistant can…
Why Is It Important To Manage Customer Expectations?
Business owners understand that it is the customer that pays the bills and salaries of its employees. This fact keeps business owners in tune with the importance of managing customer…
Do You Pay Attention To The Questions Your Customers Ask?
Customers pay the bills and are the reason we exist. Many organizations miss opportunities by not paying attention to simple requests that customers make. There are many tools available to…