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Visioning Session

how to develop a strategic plan for your business
Strategic Planning

The 5 Step Process of Strategic Planning

ByPatricia Lotich, MBA December 9, 2024December 9, 2024

We are a few short weeks away from a new year. Hopefully, you have begun your planning for next year! Strategic plans help identify what an organization is striving to…

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customer service system
Customer Service | Quality Management | Small Business Management

How To Create a Customer Service System

ByPatricia Lotich, MBA April 29, 2020December 7, 2023

Many service industries have been struck by the Covid-19 pandemic of 2020.  Those businesses that can continue to provide services have learned that the bar has been raised. Customers now…

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