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How to implement a TQM System
Quality Management | Small Business Management | Strategic Planning | Vision/Mission

12 Steps to Implementing a Total Quality Management System

ByPatricia Lotich, MBA January 5, 2022December 5, 2023

Total Quality Management (TQM) is about taking care of customers. Successful organizations have figured out that customer satisfaction directly impacts the bottom line. You need a structured, systematic process to…

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example critical success factors
Small Business Management

Examples of Critical Success Factors

ByPatricia Lotich, MBA October 1, 2010December 27, 2023

Critical Success Factors are what organizations use to measure their success. Whether you are managing a restaurant, a non-profit organization, or a church, it is important to know that you…

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