Total Quality Management (TQM) is about taking care of customers. Successful organizations have figured out that customer satisfaction directly impacts the bottom line. You need a structured, systematic process to…
Businesses need to plan to be successful. An important part of the business planning process is determining business objectives translated into actionable business goals. Goals should support the strategic plan – a written…
We are a few short weeks away from a new year. Hopefully, you have begun your planning for next year! Strategic plans help identify what an organization is striving to…
I’m convinced that most employees go to work to do a good job. However, we sometimes get in their way of doing just that. The approach to overseeing employees should…
Whether you are managing a restaurant, boutique, or insurance agency, it is essential to know that you are focusing on those things that help the organization achieve its mission. Anyone…
We have always had dogs. I had lots of dogs as a kid, and when I got married my husband and we have had four dogs. Like most of you,…
Learning from others is how we all improve. Organizations use benchmarking to compare themselves to others and learn. What Is Benchmarking In Business? Benchmarking is the process of going outside…
We all know of successful organizations and often wonder how they do it. It may be a competitor, a vendor you do business with, or a healthcare facility down the…
Organizations use a compensation strategy to define how they view and manage employee pay and benefits. The strategy serves as a guide and should be outlined in a written document that clearly…