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Quality Management System

How to implement a TQM System
Quality Management | Small Business Management | Strategic Planning | Vision/Mission

12 Steps to Implementing a Total Quality Management System

ByPatricia Lotich, MBA May 7, 2025May 7, 2025

Total Quality Management (TQM) is about taking care of customers. Successful organizations have figured out that customer satisfaction directly impacts the bottom line. You need a structured, systematic process to…

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how to improve business quality
Quality Management

Is Organization Is At Risk Of A Quality Disaster?

ByPatricia Lotich, MBA August 16, 2023December 4, 2023

Whether business or personal, we all expect when we purchase a product that it is free from defects. Service and product quality is what separates the successful from struggling businesses….

Read More Is Organization Is At Risk Of A Quality Disaster?Continue

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